Senior Sales And Operations Specialist Mobile

About the position

Not everyone can be a specialist. It takes someone…well, special. Maybe that's you. At Cox Communications, we're searching for a Senior Sales and Operations Specialist to work at our retail stores. Someone who is jazzed by the notion of focusing on areas like inventory management, loss prevention, merchandising, and operational success. Perhaps keeping your eyes on supply chain management and merchandising initiatives so Cox can stay in-stock and efficient is something that's in your wheelhouse. You might be that someone special we're looking for. This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You'll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager. We'll look to you to serve as our Manager on Duty from time to time, opening/closing the store and offering up potent product knowledge and coaching to other sales reps. Our stores will need you to shine as our product knowledge and inventory expert.

Responsibilities

• Ensure inventory accuracy through activities such as inventory cycle counts, stock replenishment, and store audits.
• Merchandise the store according to planogram and corporate guidelines.
• Manage inventory including store-to-store transfers, returns, and receiving.
• Assist with special event execution including marketing support and inventory planning.
• Assess escalated wireless issues and provide solutions for technical problems and questions.
• Support post-purchase onboarding, device activation, and content transfers for wireless sales.
• Reach out to customers for in-store pick up of online orders and return/exchange related issues.
• Work directly with Supply Chain Management for order fulfillment and variance requests.
• Stay current with new products and technologies by attending necessary trainings.
• Guide accessory performance and sales.
• Ensure store sales and retention targets are met.
• Provide ongoing coaching to Solutions Specialists to ensure timely and actionable feedback.
• Open and close the store as needed to serve as manager on duty.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.

Nice-to-haves

• Previous experience with store operational duties.
• Experience selling Wireless/Mobile products highly preferred.
• Fluency in Spanish, both written and spoken.
• Leadership experience is ideal.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store to assist with troubleshooting and device activation.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25-50 pounds to help manage stock room inventory.

Benefits

• A competitive wage and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.