Senior Sales and Operations Specialist

$42,099 - $63,107/Yr

Cox Communications - Brusly, LA

Full-time - Entry Level

Brusly, LA

Broadcasting and Content Providers

About the position

The Senior Sales and Operations Specialist at Cox Communications is a pivotal role focused on enhancing retail operations through effective inventory management, loss prevention, and merchandising. This position requires a proactive approach to ensure operational success and customer satisfaction, while also serving as a product knowledge expert and a resource for other sales representatives. The role involves working closely with the Store Manager and Assistant Store Manager, and may require serving as the Manager on Duty during their absence.

Responsibilities

• Perform inventory cycle counts, stock replenishment, and store audits to ensure accurate inventory.
• Merchandise the store according to planogram and corporate guidelines.
• Manage inventory, including store-to-store transfers, returns, and receiving.
• Assist with special event execution, including marketing support and inventory planning.
• Assess escalated wireless issues and provide solutions for technical problems and questions.
• Support post-purchase onboarding, device activation, and content transfers for wireless sales.
• Reach out to customers for in-store pick-up of online orders and manage return and exchange issues.
• Work directly with Supply Chain Management for order fulfillment and variance requests.
• Stay current with new products and technologies by attending necessary trainings.
• Guide accessory performance and sales to meet store targets.
• Provide ongoing coaching to Solutions Specialists and ensure timely feedback.
• Open and close the store as needed, serving as Manager on Duty when required.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED with up to 1 year of experience, or 5 years' experience in a related field.
• Previous experience with store operational duties is preferred.
• Experience selling Wireless/Mobile products is highly preferred.
• Fluency in Spanish, both written and spoken, is a plus.
• Leadership experience is ideal.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store to assist with troubleshooting and device activation.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25-50 pounds to help manage stock room inventory.

Nice-to-haves

• Experience in a retail environment with a focus on sales and operations.
• Knowledge of inventory management systems and processes.
• Strong communication and interpersonal skills.

Benefits

• Parental leave
• Paid time off
• Paid holidays
• Sick time
• Tuition reimbursement
• 401(k) with company matching
• Free Internet and other Cox discounted services
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance