Senior Sales and Operations Specialist

$42,099 - $63,107/Yr

Cox Communications - Erwinville, LA

Full-time - Mid Level

Erwinville, LA

10,001+ employees

Broadcasting and Content Providers

About the position

The Senior Sales and Operations Specialist at Cox Communications is a pivotal role focused on enhancing retail operations through effective inventory management, loss prevention, and merchandising. This position requires a proactive approach to supply chain management and operational success, ensuring that the store remains well-stocked and efficient. The specialist will also serve as a key resource for product knowledge and coaching, while occasionally taking on managerial duties in the absence of the Store Manager.

Responsibilities

• Ensure inventory accuracy through cycle counts, stock replenishment, and store audits.
• Merchandise the store according to planogram and corporate guidelines.
• Manage inventory, including store-to-store transfers, returns, and receiving.
• Assist with special event execution, including marketing support and inventory planning.
• Assess escalated wireless issues and provide solutions for technical problems.
• Support post-purchase onboarding, device activation, and content transfers for wireless sales.
• Reach out to customers for in-store pickup of online orders and manage return and exchange issues.
• Collaborate with Supply Chain Management for order fulfillment and variance requests.
• Stay current with new products and technologies through necessary training.
• Guide accessory performance and sales to meet store targets.
• Provide ongoing coaching to Solutions Specialists and serve as a product knowledge expert.
• Open and close the store as needed, acting as Manager on Duty.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED with up to 1 year of experience, or 5 years' experience in a related field.
• Previous experience with store operational duties is preferred.
• Experience selling Wireless/Mobile products is highly preferred.
• Fluency in Spanish, both written and spoken, is a plus.
• Leadership experience is ideal.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store to assist with troubleshooting and device activation.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25-50 pounds to help manage stock room inventory.

Nice-to-haves

• Experience in a retail environment
• Knowledge of inventory management systems
• Strong communication skills
• Customer service experience

Benefits

• Parental leave
• Paid time off
• Paid holidays
• Sick time
• Tuition reimbursement
• 401(k) with company matching
• Free Internet and other Cox discounted services
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance