Cox Communications - Prairieville, LA

posted 16 days ago

Full-time - Mid Level
Prairieville, LA
10,001+ employees
Broadcasting and Content Providers

About the position

The Senior Sales and Operations Specialist at Cox Communications is a pivotal role focused on enhancing retail operations through effective inventory management, loss prevention, and merchandising. This position requires a proactive approach to ensure operational success and customer satisfaction, while also serving as a product knowledge expert and a resource for other sales representatives. The role involves working closely with the Store Manager and Assistant Store Manager, and may require working evenings, weekends, and holidays.

Responsibilities

  • Perform inventory cycle counts, stock replenishment, and store audits to ensure accurate inventory.
  • Merchandise the store according to planogram and corporate guidelines.
  • Manage inventory, including store-to-store transfers, returns, and receiving.
  • Assist with special event execution, including marketing support and inventory planning.
  • Assess escalated wireless issues and provide solutions for technical problems and questions.
  • Support post-purchase onboarding, device activation, and content transfers for wireless sales.
  • Reach out to customers for in-store pick-up of online orders and handle return and exchange issues.
  • Work directly with Supply Chain Management for order fulfillment and variance requests.
  • Stay current with new products and technologies by attending necessary trainings.
  • Guide accessory performance and sales to meet store targets.
  • Provide ongoing coaching to Solutions Specialists and serve as a product knowledge expert.
  • Open and close the store as needed, serving as manager on duty when required.

Requirements

  • High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED with up to 1 year of experience, or 5 years' experience in a related field.
  • Previous experience with store operational duties is preferred.
  • Experience selling Wireless/Mobile products is highly preferred.
  • Fluency in Spanish, both written and spoken, is a plus.
  • Leadership experience is ideal.
  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
  • Ability to be mobile within the store to assist with troubleshooting and device activation.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Ability to lift 25-50 pounds to help manage stock room inventory.

Nice-to-haves

  • Previous experience with store operational duties
  • Experience selling Wireless/Mobile products
  • Fluency in Spanish, both written and spoken
  • Leadership experience

Benefits

  • Parental leave
  • Paid time off
  • Paid holidays
  • Sick time
  • Tuition reimbursement
  • 401(k)
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service