Senior Sales and Operations Specialist

$42,099 - $63,107/Yr

Cox Communications - Inniswold, LA

Full-time - Entry Level

Inniswold, LA

Broadcasting and Content Providers

About the position

The Senior Sales and Operations Specialist at Cox Communications is a pivotal role focused on enhancing operational success within retail stores. This position involves managing inventory, loss prevention, and merchandising while ensuring a seamless supply chain process. The specialist will also serve as a product knowledge expert and provide coaching to sales representatives, contributing to the overall efficiency and effectiveness of store operations.

Responsibilities

• Ensure inventory accuracy through cycle counts, stock replenishment, and store audits.
• Merchandise the store according to planogram and corporate guidelines.
• Manage inventory including store-to-store transfers, returns, and receiving.
• Assist with special event execution, including marketing support and inventory planning.
• Assess escalated wireless issues and provide solutions for technical problems.
• Support post-purchase onboarding, device activation, and content transfers for wireless sales.
• Reach out to customers for in-store pickup of online orders and manage return and exchange issues.
• Collaborate with Supply Chain Management for order fulfillment and variance requests.
• Stay current with new products and technologies through necessary training.
• Guide accessory performance and sales to meet store targets.
• Provide ongoing coaching to Solutions Specialists and serve as a product knowledge expert.
• Open and close the store as needed, acting as manager on duty.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.

Nice-to-haves

• Previous experience with store operational duties.
• Experience selling Wireless/Mobile products highly preferred.
• Fluency in Spanish, both written and spoken.
• Leadership experience is ideal.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store to assist with troubleshooting and device activation.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25-50 pounds to help manage stock room inventory.

Benefits

• Parental leave
• Paid time off
• Paid holidays
• Sick time
• Tuition reimbursement
• 401(k)