Senior Sales and Operations Specialist

$42,099 - $63,107/Yr

Cox Communications - Merrydale, LA

Full-time - Entry Level

Merrydale, LA

Broadcasting and Content Providers

About the position

The Senior Sales and Operations Specialist at Cox Communications is a pivotal role focused on enhancing operational success within retail stores. This position involves managing inventory, loss prevention, and merchandising while ensuring a seamless customer experience. The specialist will also serve as a key resource for product knowledge and coaching, contributing to the overall efficiency and effectiveness of store operations.

Responsibilities

• Perform inventory cycle counts, stock replenishment, and store audits to ensure inventory accuracy.
• Merchandise the store according to planogram and corporate guidelines.
• Manage inventory, including store-to-store transfers, returns, and receiving.
• Assist with special event execution, including marketing support and inventory planning.
• Assess escalated wireless issues and provide solutions for technical problems and questions.
• Support post-purchase onboarding, device activation, and content transfers for wireless sales.
• Reach out to customers for in-store pick-up of online orders and manage return and exchange issues.
• Work directly with Supply Chain Management for order fulfillment and variance requests.
• Stay current with new products and technologies by attending necessary trainings.
• Guide accessory performance and sales to meet store targets.
• Provide ongoing coaching to Solutions Specialists and serve as a product knowledge expert.
• Open and close the store as needed, serving as manager on duty when required.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or a combination of education and experience equivalent to 5 years in a related field.
• Previous experience with store operational duties is preferred.
• Experience selling Wireless/Mobile products is highly preferred.
• Fluency in Spanish, both written and spoken, is preferred.
• Leadership experience is ideal.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store to assist with troubleshooting and device activation.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25-50 pounds to help manage stock room inventory.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Knowledge of inventory management systems.
• Strong communication and interpersonal skills.

Benefits

• Parental leave
• Paid time off
• Paid holidays
• Sick time
• Tuition reimbursement
• 401(k) with company matching