Cox Communications - Plaquemine, LA

posted 16 days ago

Full-time - Mid Level
Plaquemine, LA
10,001+ employees
Broadcasting and Content Providers

About the position

The Senior Sales and Operations Specialist at Cox Communications is a pivotal role focused on enhancing retail operations through effective inventory management, loss prevention, and merchandising. This position requires a proactive approach to supply chain management and operational success, ensuring that the store remains well-stocked and efficient. The specialist will also serve as a key resource for product knowledge and coaching, while occasionally taking on managerial duties in the absence of the Store Manager.

Responsibilities

  • Ensure inventory accuracy through cycle counts, stock replenishment, and store audits.
  • Merchandise the store according to planogram and corporate guidelines.
  • Manage inventory including store-to-store transfers, returns, and receiving.
  • Assist with special event execution, including marketing support and inventory planning.
  • Assess escalated wireless issues and provide solutions for technical problems.
  • Support post-purchase onboarding, device activation, and content transfers for wireless sales.
  • Reach out to customers for in-store pickup of online orders and manage return and exchange issues.
  • Collaborate with Supply Chain Management for order fulfillment and variance requests.
  • Stay current with new products and technologies through necessary training.
  • Guide accessory performance and sales to meet store targets.
  • Provide ongoing coaching to Solutions Specialists and serve as a product knowledge expert.
  • Open and close the store as needed, acting as manager on duty.

Requirements

  • High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED with up to 1 year of experience, or 5 years' experience in a related field.
  • Previous experience with store operational duties is preferred.
  • Experience selling Wireless/Mobile products is highly preferred.
  • Fluency in Spanish, both written and spoken, is a plus.
  • Leadership experience is ideal.
  • Ability to multi-task and prioritize in a fast-paced, service-oriented environment.
  • Ability to be mobile within the store for troubleshooting and device activation.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Ability to lift 25-50 pounds to manage stock room inventory.

Nice-to-haves

  • Experience in retail management or supervisory roles.
  • Knowledge of inventory management systems.
  • Strong communication and interpersonal skills.

Benefits

  • 401(k) with company matching
  • Tuition reimbursement
  • Paid time off including parental leave, sick time, and paid holidays
  • Adoption assistance
  • Childcare and eldercare resources
  • Pet insurance
  • Free Internet and other Cox discounted services
  • Paid time off to volunteer
  • Comprehensive medical benefits
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