Senior Sales and Operations Specialist

$42,099 - $63,107/Yr

Cox Communications - Watson, LA

Full-time - Entry Level

Watson, LA

10,001+ employees

Broadcasting and Content Providers

About the position

The Senior Sales and Operations Specialist at Cox Communications is a pivotal role focused on enhancing operational success within retail stores. This position emphasizes inventory management, loss prevention, merchandising, and supply chain efficiency. The specialist will also serve as a key resource for product knowledge and coaching, ensuring that sales and retention targets are met while providing exceptional customer service.

Responsibilities

• Perform inventory cycle counts, stock replenishment, and store audits to ensure inventory accuracy.
• Merchandise the store according to planogram and corporate guidelines.
• Manage inventory, including store-to-store transfers, returns, and receiving.
• Assist with special event execution, including marketing support and inventory planning.
• Assess escalated wireless issues and provide solutions for technical problems and questions.
• Support post-purchase onboarding, device activation, and content transfers for wireless sales.
• Reach out to customers for in-store pick-up of online orders and manage return and exchange issues.
• Work directly with Supply Chain Management for order fulfillment and variance requests.
• Stay current with new products and technologies by attending necessary trainings.
• Guide accessory performance and sales to meet store targets.
• Provide ongoing coaching to Solutions Specialists, ensuring timely feedback and serving as a product knowledge expert.
• Open and close the store as needed, serving as manager on duty when required.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or a combination of education and experience equivalent to 5 years in a related field.
• Previous experience with store operational duties is preferred.
• Experience selling Wireless/Mobile products is highly preferred.
• Fluency in Spanish, both written and spoken, is a plus.
• Leadership experience is ideal.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store to assist with troubleshooting and device activation.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25-50 pounds to help manage stock room inventory.

Nice-to-haves

• Fluency in Spanish, both written and spoken.
• Leadership experience is ideal.

Benefits

• Parental leave
• Paid time off
• Paid holidays
• Sick time
• Tuition reimbursement
• 401(k) with company matching
• Comprehensive medical benefits
• Free Internet and other Cox discounted services
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance
• Bereavement leave
• Time off to vote
• Jury duty leave
• Military leave
• COVID-19 vaccination leave