Senior Sales Application Engineer, Gorilla Glass

Corning - Corning, NY

Full-time - Mid Level

Corning, NY

Nonmetallic Mineral Product Manufacturing

About the position

This position provides technical support for Corning Gorilla® Glass (GG) products, acting as a liaison between customers and the company. The role involves assisting account managers with technical aspects of customer relationships, addressing product quality issues, and representing customer perspectives on internal projects. The individual will also identify new product opportunities and provide training related to technical specialties.

Responsibilities

• Assist account managers with technical aspects of customer relationships.
• Write external product specifications for GG products.
• Gain specification agreement with customers buying GG products.
• Organize internal response to product quality disagreements with customers and represent the outcome to the customer.
• Act as point of contact for customers' technical information requests.
• Provide technical assistance to the customers' manufacturing and sales operations.
• Prepare and maintain technical and product-related training presentations to assist customers.
• Identify new product and application opportunities for Corning products at customers or in the field and report them back internally for assessment and development.
• Represent department and customers on internal projects.
• Assume added leadership roles on internal projects as necessary.
• Provide training as required for assigned areas of technical specialty.
• Correct internal resource participation to resolve customer complaints.

Requirements

• Advanced degree in Engineering or Sciences or 4-9 years of relevant experience in a technical role.
• Strong communication and presentation skills.
• Strong critical thinking and problem-solving skills.
• Ability to work and build rapport with cross-functional teams.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company matching contributions
• Pension plan
• Life insurance coverage
• Disability benefits
• Paid time off (PTO)
• Paid parental leave
• Mental health/substance use programs
• Fitness programs
• Disease management programs
• Companywide bonus programs
• Professional development programs