Senior Sales Enablement Manager

About the position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom sellers with compelling stories, deep knowledge, and essential go-to-market skills that drive meaningful engagement with prospective buyers. As a Senior Sales Enablement Manager based in San Francisco, CA, you will be responsible for designing and delivering impactful training programs for the North America and APAC regions. You’ll collaborate closely with Senior Enablement Managers to support GTM motions from Operations, Business Systems, and Product Marketing, ensuring seamless education and change management throughout the field. In this role, you’ll develop sales training programs and materials to enhance the skills of SDRs, AEs, and Relationship Managers, working in partnership with Sales Managers and Directors to align with leadership’s strategic goals. A key component of this role will be owning and developing the content management strategy, while also playing a vital role in partnering with Product Marketing to ensure that launch assets meet the needs of the field.

Responsibilities

• Collaborating closely with Product Marketing to ensure that launch assets are tailored to meet the needs of the field and drive successful product launches.
• Developing and executing a content management strategy to distribute sales and customer success content effectively across regions.
• Scoping knowledge gaps and enablement requests to assess the right enablement approach.
• Managing communications and calendars related to training programs.
• Design, development and delivery of education programs, utilizing blended learning methods.
• Facilitating training sessions (in-person and virtual).
• Implementing effective post-training communications and access to resources.
• Onboarding new sales team members in the region.
• Implement metrics to assess the effectiveness of training programs and identify areas for improvement. Provide regular feedback to stakeholders on training outcomes.
• Develop and maintain high-quality training materials, including presentations, guides, and interactive content, that are engaging and effective in driving sales performance.
• Act as a resource for the sales team, providing ongoing support, coaching, and mentoring to ensure successful adoption of training programs and continuous skill development.
• Lead enablement programming as the single-threaded-owner for global initiatives and tiger teams where needed.

Requirements

• 5+ years in a Sales Enablement or a quota carrying sales role in a SaaS organization.
• Experience in delivering training both in-person and remotely.
• Experience in designing self-paced learning interventions.
• The ability to work cross-functionally and with senior leadership.
• Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time.
• An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time.
• Working knowledge of sales process and success criteria.
• Analytical mindset with the ability to measure and report on the effectiveness of training programs.
• Excellent communication (verbal, written, and presentation) and interpersonal skill; positive, flexible attitude.
• Group facilitation skills; running workshops, role plays and hands-on learning activities.
• Ability and willingness to learn and develop new skills.
• Highly organized, great attention to detail, and deadline driven.
• Successful experience in deal coaching.

Nice-to-haves

• Experience at a high growth SaaS company.
• A background in Command of the Message.
• Experience using Salesforce.com, Outreach, 6Sense, Gong.
• Worked in a globally distributed team.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!