Senior Sales Engineer - Carrier

Triumph Financial - Dallas, TX

Full-time - Mid Level

Dallas, TX

Credit Intermediation and Related Activities

About the position

The Senior Sales Engineer (SSE) plays a crucial role in supporting the sales and integrations team by enhancing productivity and facilitating deal flow through the development of scalable integrations with clients and industry partners. This position is integral to the TriumphPay Payments Network, specifically focusing on integrations with carrier transportation management systems (TMS). The SSE collaborates closely with various departments, including sales, product, operations, and engineering, to ensure that technical solutions are aligned with client needs and the strategic objectives of the company. In addition to technical responsibilities, the SSE leads a small team of sales engineers, focusing on maximizing team effectiveness and ensuring high levels of client satisfaction. The role involves working on deals assigned to the sales team, prioritizing tasks to optimize productivity and revenue generation. The SSE is expected to proactively scope the technical solutions necessary to meet system and customer requirements, assess the technical capabilities of customers, and recommend solutions that are mutually beneficial. The SSE also plays a key role in coaching and developing team members, enhancing their product knowledge, technical skills, and sales capabilities. This position requires effective communication with both internal and external stakeholders to manage project scope and ensure timely completion of tasks. The SSE must be adept at operating within a highly regulated environment, such as ensuring compliance with SOX regulations, and is expected to perform other duties as assigned.

Responsibilities

• Works deals assigned to the sales team, prioritizing to maximize team productivity and revenue, or as directed by leadership.
• Proactively scopes the technical solution required to address system and customer requirements, assesses customer's systems and technical capabilities, and recommends mutually beneficial solutions.
• Leads and develops sales engineers to support all implementations.
• Provides coaching and professional development to team members to enhance their product knowledge, technical acumen, and technical sales skills.
• Secures input from all necessary stakeholders and adapts solutions, as necessary.
• Coordinates closely with sales, operations, and integrations teams to align solution design with business requirements.
• Designs, analyzes, tests, debugs, and supports custom integrations to meet timing and functional expectations.
• Opportunistically identifies additional business opportunities and collaborates with sales to support business development.
• Communicates effectively internally and externally to manage project scope and timely completion.
• Able to operate in a highly regulated environment (SOX Compliance).
• Performs other duties as assigned.

Requirements

• 3+ years' experience in sales engineering or technical project management in a professional environment.
• Experience identifying customer's business needs and providing a technological solution.
• Strong technical, logical, analytical, and problem-solving skills.
• Experience with agile implementation methodologies.
• Bachelor's Degree, preferably in Computer Information Systems, Computer Science or related field, or equivalent skills and experience.