Senior Sales Engineer

$213,000 - $245,000/Yr

Intercom Agency - San Francisco, CA

Full-time - Senior

Remote - San Francisco, CA

101-250 employees

Telecommunications

About the position

Intercom is seeking a Senior Sales Engineer to join its Customer Solutions Team. This role focuses on engaging with customers as a trusted advisor throughout the sales cycle, demonstrating the value of Intercom's AI-first customer service platform. The Senior Sales Engineer will lead technical discovery, conduct impactful demonstrations, and collaborate with cross-functional teams to ensure customer needs are met and insights are integrated into product planning.

Responsibilities

• Lead technical discovery to identify and address customers' needs.
• Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise.
• Conduct impactful, value-based demonstrations and in-depth technical sessions.
• Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities.
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues.
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning.
• Build trust with customers by approaching challenges with empathy and curiosity.
• Continuously improve processes and contribute to building a best-in-class Sales Engineering playbook at Intercom.
• Commit to customer success, ensuring lasting value and proactively addressing challenges.

Requirements

• Minimum of 7 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments.
• Proven time management skills in a dynamic team environment.
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
• Experience in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences.
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity.
• Ability to challenge the status quo and continuously improve Sales Engineering processes and playbooks.

Nice-to-haves

• Willingness to travel occasionally.
• A collaborative mindset with a commitment to go above and beyond to drive team success.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!