Senior Sales Engineer

$132,000 - $164,990/Yr

Ping Identity - Houston, TX

Full-time - Mid Level

Onsite - Houston, TX

Professional, Scientific, and Technical Services

About the position

As a Senior Sales Engineer at Ping Identity, you will play a crucial role in merging your passion for identity management with a strong commitment to customer success. This position involves collaborating closely with our dynamic sales team to engage in customer meetings, conduct demonstrations, and facilitate proof of concepts that highlight the business and technical advantages of our solutions. Your contributions will be vital in enabling personal, team, and customer achievements through innovative solutions that effectively address both technical and business needs. In this role, you will have the opportunity to showcase your technical and consultative skills while engaging with stakeholders across various roles and levels. Understanding and meeting their technical requirements with cutting-edge solutions will be key to your success. Your experience or interest in Identity and Access Management (IAM) technologies will be instrumental in delivering impactful solutions that align with customer business goals. The Sales Engineering Hub (SE Hub) is a centralized and dynamic team that operates across the Americas, providing essential pre-sales capabilities to the Americas sales organization. As a member of the Solution Specialist team, you will focus on the advanced technical capabilities of our comprehensive identity management platform. This remote, senior-level position offers a unique opportunity to advance your technical career in cybersecurity while reporting to the leader of the Americas SE Hub.

Responsibilities

• Collaborate with the field sales engineer team and provide expert technical assistance on complex opportunities to assist the field sales team in achieving a technical win during the Technical Proof Phase.
• Collaborate with the Product Management team and provide insightful feedback on product enhancements and customer needs to product owners.
• Provide your technical expertise to advise enablement teams for the creation of relevant enablement content or program assets.
• Act as the go-to technical expert on Ping Identity solutions and/or complementary technologies that are impacted by an identity platform for our customers, partners, and internal teams.
• Conduct meetings, both through videoconferencing and in-person, to deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value to customers.
• Develop subject matter expert level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization.
• Mentor junior team members both formally and informally.
• Travel as needed, approximately 15% to 40%.

Requirements

• Bachelor's degree in computer science or equivalent field, or 5+ years' experience with enterprise-level software systems in a customer-facing role, such as pre-sales, consulting, support, or training.
• Proficiency in English; additional languages are beneficial.
• Deep knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM, as well as experience with REST interfaces.
• Deep knowledge of technologies that underlie identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC.
• Experience with one or more modern programming languages, web technologies, or mobile OSes: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java, iOS, Android.
• Expertise in developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts.
• Strong communication and customer service skills.
• Adept at linking technical capabilities to customer needs.
• Ability to work with a high level of self-direction and/or collaboratively with team and customers.
• Knowledge of a subset of IAM concepts: Authentication / Authorization / Federation / Single Sign-On / User Lifecycle Management / Provisioning / Governance / Workflow.
• Eagerness to learn; expertise in specific business areas or industry verticals is a bonus.
• Familiarity with infrastructure, networking technologies, and cloud services providers.

Nice-to-haves

• Installation and/or configuration of one or more IAM technologies from ForgeRock, Ping, Okta, Auth0, SailPoint, CA, Oracle, or similar.
• Experience with several types of web application servers and operating systems: Windows, Mac, RedHat, Ubuntu, Apache, Nginx, Tomcat.
• Experience with DevOps processes and platforms such as GitHub, Terraform, Kubernetes, Helm, as well as deployment in major cloud environments (AWS, Microsoft Azure, Google Cloud Platform).
• Successful delivery of a SaaS-based IAM solution.
• Experience in Ping multi-tenant SaaS solutions: PingOne SSO, Ping-ID, PingOne MFA, PingOne Verify, PingOne Protect, PingOne Authorize, and DaVinci.
• Advanced technical skills in UI/UX development, SDK experience, Terraform, or mobile application development.

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)