Senior Sales Engineer

Intercom Agency - Chicago, IL

Full-time - Senior

Chicago, IL

Telecommunications

About the position

Intercom is seeking a Senior Sales Engineer to join its Customer Solutions Team. This role focuses on engaging with customers as a trusted advisor, demonstrating the value of Intercom's AI-driven customer service solutions throughout the sales cycle. The Senior Sales Engineer will lead technical discovery, conduct impactful demonstrations, and collaborate with cross-functional teams to ensure customer needs are met and integrated into product planning.

Responsibilities

• Lead technical discovery to identify and address our customers' needs
• Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
• Conduct impactful, value-based demonstrations and in-depth technical sessions
• Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
• Build trust with customers by approaching challenges with empathy and curiosity
• Continuously improve processes and contribute to building a best-in-class Sales Engineering playbook at Intercom
• Commit to customer success, ensuring lasting value and proactively addressing challenges

Requirements

• Minimum of 7 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
• Ability to solve problems independently while thriving in collaborative team environments
• Proven time management skills in a dynamic team environment
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
• Familiarity with managing POCs, RFPs, and addressing complex security questions
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Ability to challenge the status quo and continuously improve Sales Engineering processes and playbooks

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!