Senior Sales Operations Manager

$118,000 - $159,400/Yr

Guardant Health - Palo Alto, CA

Full-time - Mid Level

Remote - Palo Alto, CA

Ambulatory Health Care Services

About the position

The Senior Sales Operations Manager at Guardant Health is responsible for ensuring that the Screening Core Commercial team has the necessary tools, resources, insights, and technology to effectively execute their roles. This position focuses on enhancing sales productivity through analytics, sales force automation, and effective management of commercial data and incentive compensation. The role requires strategic thinking and collaboration with various teams to drive data-driven decision-making and support the company's mission in precision oncology.

Responsibilities

• Partner and collaborate with sales to design and implement KPI dashboards that support maximizing sales force productivity.
• Support any ad-hoc analytics and reporting requests.
• Partner with IT to design and implement CRM and SFAA resources.
• Proactively monitor and maintain high levels of quality, accuracy, compliance, and process consistency in the sales organization's planning efforts.
• Manage and support sales contract and phlebotomy operations.
• Support sales forecasting, planning, and budgeting processes used within the Sales Screening Core organization.
• Work collaboratively across cross-functional partners to support achievement of volume and revenue targets and to improve efficiency.
• Manage sales incentive compensation plan.
• Perform other duties as assigned.

Requirements

• 5+ years of sales analytics and reporting experience for diagnostics, biotech, or pharma OR consulting for these industries.
• Experience at a start-up is ideal.
• Demonstrated analytical capabilities that provide actionable insights for sales leadership to maximize sales force productivity.
• Success in partnering with IT to implement systems and tools and drive change management with sales teams.
• Must have experience with Salesforce.com CRM, Excel & PowerPoint (advanced), and territory mapping software (Alignstar or similar tool).
• Strong attention to detail and proven ability to work effectively across diverse teams.
• Strong vendor management skills and ability to effectively manage budget.
• Experience in executive communication, presentations, and written reports.
• Experience with data visualization platforms such as Tableau or PowerBI is a plus.
• Project management or Lean Six Sigma experience is a plus.
• Experience with ticketing software (Jira, ServiceNow, etc.) is a plus.
• Advanced Degree/MBA preferred.

Nice-to-haves

• Experience with data visualization platforms such as Tableau or PowerBI is a plus.
• Project management or Lean Six Sigma experience is a plus.
• Experience with ticketing software (Jira, ServiceNow, etc.) is a plus.
• Advanced Degree/MBA preferred.

Benefits

• Hybrid Work Model allowing for a mix of in-office and remote work.
• Competitive salary range of $118,000 to $159,400 based on experience and location.
• Reasonable accommodations for candidates with disabilities or long-term conditions.