Senior Sales Operations Manager

$177,100 - $177,100/Yr

Genworth - New York, NY

Full-time - Mid Level

New York, NY

251-500 employees

Insurance Carriers and Related Activities

About the position

The Senior Sales Operations Support Manager at CareScout plays a pivotal role in optimizing sales processes and driving operational excellence within the organization. This position is designed for a dynamic individual with extensive sales operations experience who will collaborate closely with various departments to enhance the efficiency and effectiveness of the sales team. The role involves leading strategic initiatives, implementing process improvements, and providing training and support to ensure the sales team is equipped for success.

Responsibilities

• Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability.
• Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts.
• Oversee projects with higher complexity and resource allocation.
• Identify and implement process improvements to enhance sales team performance.
• Utilize CRM software to enhance sales processes and identify efficiency opportunities.
• Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted.
• Deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success.
• Partner with sales analytics & reporting team to identify trends and provide actionable insights.
• Create and deliver training & coaching to the sales team on tools and best practices, ensuring they have the resources needed for success.
• Build strong relationships with the sales team and other stakeholders to foster trust and collaboration.

Requirements

• BA in Business, Marketing, or a related field.
• 7-10 years of experience in sales operations or a similar role; previous experience in sales and coaching roles preferred.
• Expert problem-solving and critical thinking skills to independently manage complex projects.
• Strong project management skills with a focus on efficiency and attention to detail.
• Strong communication and collaboration skills across departments.
• Must demonstrate self-motivation, enthusiasm, and organizational skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency with CRM software, Excel, PowerPoint, and Allego.

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services