Senior Sales Support Consultant- Customer Value Agreements
Caterpillar - Peoria, IL
posted 16 days ago
About the position
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Construction Industries Services Division (CISD) is hiring a Senior Sales Support Consultant for Customer Value Agreements. This role will serve as a Construction Industries market and divisional consultant for Customer Value Agreements. The Senior Sales Consultant will develop strategic Aftermarket services, support Aftermarket Solutions Representatives (ASRs) in the field, and contribute to the Division's business and long-term leadership position.
Responsibilities
- Lead cross functional workshops and governance with partners/dealers to deliver proactive, data-based plans to achieve targets
- Scale the CVA Recipe across dealers in region
- Deep understanding of Go To Marketing of new/enhance CVA opportunities, including dealer adoption
- Drive CVA strategy by driving up renewal rates, driving adoption for CVAs on Point of Sales for in channel USED, and filling the CVA Opportunity funnel
- Collaborate with dealer CVA Specialist, as well as drive collaboration with other dealer parts specialists
- Collaborate globally for CVA shares and insights issues
- Support deeper, richer, longer CVAs and piloting of new CVA offers as required
- Review granular insights by dealer, customer segment and product type to provide recommendations for growth opportunities
- Present insights on gaps, root cause, and proposed actions to leaders and advisors
- Create and manage Commercial Sales Variance programs
- Conduct training for Dealer PSSRs, Regional Leadership to Dealer CVA Specialists
Requirements
- Progressively responsible job-related experience in the areas of Prime Product Sales, Aftermarket Sales or Technical Support, and/or Strategic Project Management
- Strong product applications knowledge and/or knowledge of dealers' and customers' application, industry and marketplace needs
- Demonstrated Effective Communications Skills through experience consulting and collecting of Voice of Customer for New Product/Services Introduction or distribution needs
- Strong Decision Making, Critical Thinking, and Relationship Management Skills demonstrated by working with senior staff and management on industry growth plans, regional merchandising programs or regional dealer programs
Nice-to-haves
- Experience with aftermarket business (Caterpillar dealer network is a plus)
- Effective communication skills across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
- Experience providing training for internal and external sales teams, direction for future solutions and industry needs, and sharing this expertise at higher industry levels with business unit management
- Experience creating behavioral changes in organizations
Benefits
- Annual incentive bonus plan
- Medical, dental, and vision coverage
- Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
- 401k savings plan
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Disability benefits
- Life Insurance
- Parental leave
- Healthy Lifestyle Programs
- Employee Assistance Programs
- Voluntary Benefits and Employee Discounts
- Tuition Reimbursement
- Career Development
