One Digital - Atlanta, GA
posted 5 days ago
Full-time - Mid Level
Hybrid - Atlanta, GA
Professional, Scientific, and Technical Services
About the position
We are looking for a dynamic, driven, team player to help us design and develop our Salesforce instance in the Financial Services Cloud. Our Salesforce team is agile and highly collaborative. As our business grows, the processes become more complex and require someone who is willing to think outside the box to meet the demands of our users. Our everyday operations will have you meeting with users and teammates to determine the best course of action to meet complex business process needs by building intuitive and user-friendly interfaces. We all jump in to get the job done and will expect the same from this role.
Responsibilities
- Develop and maintain Salesforce.com applications
- Design and implement solutions using the Salesforce platform, including custom objects, fields, flows, and reports.
- Be a subject matter expert in Financial Services Cloud, Sales Cloud, Service Cloud, and Experience Cloud.
- Customize database: Create new fields, complex flows, dynamic lightning pages, and complex formulas
- Manage and monitor data integrity and security.
- Provide training and support to end users on the Salesforce platform and tool suite best practices, enhancements, and apps.
- Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements.
- Gather and analyze business requirements for system changes and enhancements
- Work on project teams to develop more robust and comprehensive Salesforce solutions.
- Work as part of a project team to coordinate tool suite technology development and determine project scope and limitations
- Follow SAFe Agile practices and maintain project information in system of record.
- Complete project and programming work on other software and/or systems as assigned.
- Test programs or databases, correct errors and make necessary modifications.
- Collaborate with third-party consultants to develop and test future product enhancements.
- Collaborate with stakeholders to understand business processes and identify opportunities for improvement.
- Collaborate with IT team members to ensure data integrity and system stability.
- Analyze and troubleshoot system issues and provide recommendations for improvement.
- Create and maintain documentation for system processes and procedures.
- Regularly meet established deadlines and SLA's and proactively communicate blockers.
- Take initiative to ensure work items are followed through to completion
- Mentor junior team members
Requirements
- Experience with using unit testing, deploying change sets from Salesforce sandbox environments
- Familiar with common software development practices and methodologies
- Strong project management and organizational skills
- Computer skills in Microsoft Suite and Salesforce. Significant knowledge of Excel required (i.e., data tables, pivot tables and formulas).
- Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to audience
- Excellent customer service skills
- Excellent interpersonal communication skills, including heavy telephone and email communication
- Consistently takes initiative and displays a high sense of urgency and ownership
- Excellent organizational skills; ability to prioritize multiple tasks with superior attention to detail
- Judgment and problem-solving skills based on advanced or technical concepts
- Ability to develop and implement policies and procedures tailored to the business unit
- Demonstrate initiative to address issues outside standards.
- Systems, products and process analysis, implementation and evaluation.
Nice-to-haves
- Salesforce certifications are a plus
Benefits
- Health benefits
- Wellbeing benefits
- Retirement benefits
- Paid time off
- Overtime pay for non-exempt employees
- Robust learning and development programs
- Reimbursement of job-related expenses per the company policy
- Employee perks and discounts
