Calstart - Los Angeles, CA
posted 5 months ago
The Senior Salesforce Administrator (SSA) position at CALSTART is a critical role within our Software Development Life Cycle (SDLC) team, focused on managing, optimizing, and enhancing our Salesforce environment. This position is designed to meet complex business requirements and support multiple program teams that rely on Salesforce and related technologies. The SSA will be instrumental in driving process improvements, customizing Salesforce to enhance functionality, and ensuring that the Salesforce platform aligns with the program teams' objectives while adhering to organizational policies. In addition to technical responsibilities, the SSA will take on leadership duties, mentoring other Salesforce Administrators and collaborating closely with business teams, business analysts, project managers, external developers, and other stakeholders. This collaboration is essential for developing strategic solutions, optimizing Salesforce processes, and strengthening relationships throughout the project planning and execution phases. The role is critical for ensuring that our Salesforce implementation aligns with business strategies, enhances user experience, and maximizes the value derived from the platform. This is a remote position that will require light travel, estimated at less than 10%. The SSA will manage and optimize Salesforce CRM to support business operations across various teams, lead technical planning and implementation of Salesforce projects, and develop customized solutions focused on process automation and system improvements. The SSA will also serve as the primary liaison between technical teams and business units, ensuring that business requirements are effectively translated into technical executions. Monitoring and reporting on Salesforce performance, leading training sessions, and championing best practices are also key responsibilities of this role.
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