Senior Salesforce Administrator

$110,912 - $126,273/Yr

Calstart - Los Angeles, CA

posted 5 months ago

Full-time - Senior
Remote - Los Angeles, CA
Professional, Scientific, and Technical Services

About the position

The Senior Salesforce Administrator (SSA) position at CALSTART is a critical role within our Software Development Life Cycle (SDLC) team, focused on managing, optimizing, and enhancing our Salesforce environment. This position is designed to meet complex business requirements and support multiple program teams that rely on Salesforce and related technologies. The SSA will be instrumental in driving process improvements, customizing Salesforce to enhance functionality, and ensuring that the Salesforce platform aligns with the program teams' objectives while adhering to organizational policies. In addition to technical responsibilities, the SSA will take on leadership duties, mentoring other Salesforce Administrators and collaborating closely with business teams, business analysts, project managers, external developers, and other stakeholders. This collaboration is essential for developing strategic solutions, optimizing Salesforce processes, and strengthening relationships throughout the project planning and execution phases. The role is critical for ensuring that our Salesforce implementation aligns with business strategies, enhances user experience, and maximizes the value derived from the platform. This is a remote position that will require light travel, estimated at less than 10%. The SSA will manage and optimize Salesforce CRM to support business operations across various teams, lead technical planning and implementation of Salesforce projects, and develop customized solutions focused on process automation and system improvements. The SSA will also serve as the primary liaison between technical teams and business units, ensuring that business requirements are effectively translated into technical executions. Monitoring and reporting on Salesforce performance, leading training sessions, and championing best practices are also key responsibilities of this role.

Responsibilities

  • Manage and optimize Salesforce CRM to support business operations across marketing, customer service, and processing teams.
  • Lead technical planning, implementation, and maintenance of Salesforce projects, ensuring alignment with strategic business goals.
  • Develop and customize Salesforce solutions focused on process automation, data integration, and system improvements to drive efficiency.
  • Serve as the primary liaison between technical teams and business units, translating business requirements into technical executions.
  • Monitor and report on Salesforce performance using data to assess KPIs like user adoption, system utilization, and ROI.
  • Lead training sessions and workshops to maximize user engagement and competence with new Salesforce features and updates.
  • Champion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policies.
  • Design strategic initiatives that utilize Salesforce to support business growth and client engagement, such as system migrations and new feature rollouts.
  • Foster a diverse and inclusive technology environment, considering diversity, equity, and inclusion in all system developments and user interactions.
  • Maintain robust relationships with stakeholders, including senior leadership, aligning Salesforce development with broader business strategies.
  • Ensure meticulous documentation and data management practices to uphold system accuracy and compliance.

Requirements

  • 7+ years of Salesforce administrator experience, including managing Salesforce environments, configurations, and customizations.
  • Management experience - at least 3+ years overseeing Salesforce administrators and other technical positions.
  • Experience developing custom solutions within Salesforce using Apex, Visualforce, or Lightning Web Components.
  • At least one current Salesforce Certification, such as Certified Salesforce Administrator; additional certifications (e.g., Experience Cloud Consultant, Advanced Administrator, Platform App Builder) are highly valued.
  • Experience delivering projects using multiple methodologies (e.g., waterfall, agile) within an SDLC framework, specifically involving Salesforce deployments or significant system upgrades.
  • Collaboration with Business Analysts to translate business requirements into technical designs and optimize business workflows through Salesforce.
  • Experience with ticketing software and managing customer requests, with a preference for Jira.
  • Proficiency with Salesforce features, capabilities, and best practices, including Salesforce Flow.
  • Bachelor's Degree in Business Administration, Computer Science, Information Technology, or a related discipline is preferred.
  • Master's degree an added bonus.

Nice-to-haves

  • Experience with Salesforce Flow and other advanced Salesforce features.
  • Familiarity with data management and reporting tools within Salesforce.
  • Knowledge of integration tools and techniques for Salesforce.

Benefits

  • 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance.
  • Retirement plan with generous company contributions.
  • FSA for Health and Dependent Care.
  • 3 weeks of vacation time in the first year of employment.
  • 11 paid company holidays.
  • Paid sick time.
  • Paid family leave.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service