Senior Salesforce Programmer / Analyst

Customers Bank - Malvern, PA

Full-time - Mid Level

Malvern, PA

11-50 employees

Credit Intermediation and Related Activities

About the position

The Salesforce Programmer / Analyst at Customers Bank is responsible for designing, developing, and deploying customized solutions within Salesforce and nCino to enhance banking operations. This role requires a deep understanding of the banking industry's regulatory standards and expertise in Salesforce optimization to improve efficiency and service quality. The ideal candidate will collaborate with business partners and agile teams to translate needs into effective solutions.

Responsibilities

• Design and implement high-quality solutions on Salesforce and nCino platforms.
• Support the creation of technical roadmaps for platform integration within the bank's IT ecosystem.
• Ensure solutions meet business needs and comply with internal policies and regulatory standards.
• Develop and customize Salesforce and nCino using Vlocity, Apex, Visualforce, and specific tools.
• Conduct data migration and integration activities between existing systems and platforms.
• Develop and create interactive dashboards and implement automation processes to streamline banking operations.
• Work closely with business units to define system requirements and customize solutions accordingly.
• Provide technical guidance and training to team members and stakeholders.
• Manage ongoing support requests and administrative needs of users.
• Perform regular audits of the systems to ensure secure and optimal performance.
• Lead projects from conception to closure, ensuring all deliverables meet quality standards on time and within budget.
• Document and maintain all project issues and logs.
• Lead other team members to deliver technology solutions.

Requirements

• Bachelor's degree in computer science, Information Systems, or related field.
• Certified Salesforce Administrator and/or Salesforce Developer.
• Certified nCino Administrator/Developer is highly preferred.
• Minimum of 5 years of experience in Salesforce platform.
• Strong CRM data and relational database and ELT skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with integration middleware and other banking platforms.
• Familiarity with Agile development methodologies.
• Strong understanding of banking compliance and regulatory environments.