Concentrix - Des Moines, IA
posted 3 months ago
Concentrix is a leading global solutions company that focuses on reimagining customer experience (CX) through strategy, talent, and technology. As a Senior Salesforce Solution/Technical Architect (CLM VLOCITY), you will play a pivotal role in designing and managing the delivery of complex Salesforce solutions tailored to meet the needs of our diverse clientele. This position requires a blend of technical expertise and enterprise-level skills, ensuring that the solutions you architect are robust, scalable, and capable of handling high volumes of transactions without failure. You will be part of the Concentrix Catalyst team, which is at the forefront of experience design and engineering capabilities, leveraging human-centered design and powerful data to drive CX transformation at scale. In this role, you will collaborate closely with client stakeholders to define project requirements and deliverables, translating business needs into well-architected solutions that leverage the Salesforce platform effectively. You will lead technical design sessions, document solutions aligned with client objectives, and provide oversight and governance for Salesforce projects. Your responsibilities will also include managing the technical delivery of custom development, integrations, and data migration elements of Salesforce implementations, ensuring that coding standards are followed and quality is maintained through code reviews. As a Senior Salesforce Technical Architect, you will be expected to maintain a target billable utilization and may occasionally participate in pre-sales activities, including discovery sessions and Proof-Of-Concept (POC) development. Your role will also involve liaising with Salesforce product teams to support client implementations, making your contributions vital to the success of our projects and the satisfaction of our clients.