Concentrix - Harrisburg, PA
posted 3 months ago
Concentrix is a leading global solutions company that reimagines customer experience (CX) through strategy, talent, and technology. As a Senior Salesforce Solution/Technical Architect (CLM VLOCITY), you will play a pivotal role in designing and managing the delivery of complex Salesforce solutions for our clients. This position requires a blend of technical expertise and enterprise skills, as you will be responsible for architecting solutions that are scalable and resilient, ensuring they can handle high volumes and critical operations without failure. You will work closely with client stakeholders to define requirements and deliverables, translating business needs into well-architected solutions that leverage the Salesforce platform effectively. In this role, you will lead technical design sessions, document technical solutions aligned with client objectives, and provide oversight and governance for Salesforce projects. You will also be responsible for maintaining coding standards, leading code reviews, and managing the technical delivery of custom development, integrations, and data migration elements of Salesforce implementations. Your ability to debug issues and understand project intricacies will be crucial, as will your participation in pre-sales activities such as discovery sessions and Proof-Of-Concept (POC) development. The ideal candidate will have extensive experience with the Salesforce product suite, including Sales, Service, Community, and Marketing Clouds, and a strong understanding of systems architecture. You will need to be familiar with data integration tools and have experience integrating Salesforce with various business systems. Your expertise in environment management, release management, and deployment methodologies will be essential for success in this role. Additionally, active Salesforce certifications or the ability to achieve relevant certifications upon hire are required.