Senior Salesforce Solution/Technical Architect (CLM VLOCITY)

Concentrix - Providence, RI

Full-time - Senior

Providence, RI

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Concentrix is a leading global solutions company that reimagines customer experience (CX) through strategy, talent, and technology. As a Senior Salesforce Solution/Technical Architect (CLM VLOCITY), you will play a pivotal role in designing and managing the delivery of complex Salesforce solutions for our clients. This position requires a blend of technical expertise and enterprise-level skills, as you will be responsible for architecting solutions that are scalable and resilient, ensuring they can handle high volumes and critical operations without failure. Your work will involve collaborating with client stakeholders to define requirements and deliverables, translating business needs into well-architected solutions that leverage the Salesforce platform effectively. In this role, you will lead technical design sessions, document technical solutions aligned with client objectives, and provide oversight and governance for Salesforce projects. You will also be responsible for maintaining coding standards, leading code reviews, and managing the technical delivery of custom development, integrations, and data migration elements of Salesforce implementations. Your ability to debug issues and understand project intricacies will be crucial, as will your participation in pre-sales activities such as discovery sessions and Proof-Of-Concept (POC) development. As part of the Concentrix Catalyst team, you will be surrounded by top talent, providing market-leading technology and insights to modernize and simplify customer experiences. This remote-first position offers the opportunity to work with a diverse range of clients, from emerging success stories to Fortune Global 500 brands, across various sectors worldwide. Concentrix is committed to creating game-changing solutions that help brands grow and thrive in the future.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards; lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• Participate in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations

Requirements

• Degree or equivalent proven experience required; experience will be evaluated based on core proficiencies for the role
• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform, ideally with some CLM experience
• Experience with the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Experience with platform security capabilities (TLS, SSL)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Active Salesforce certifications or ability to achieve relevant certifications upon hire

Nice-to-haves

• CLM, Vlocity experience

Benefits

• Private medical plans
• Great compensation package
• Retirement savings plans
• Paid learning days
• Flexible workplaces