Concentrix - Montpelier, VT
posted 3 months ago
Concentrix is a leading global solutions company that focuses on reimagining customer experience (CX) through strategy, talent, and technology. As a Senior Salesforce Solution/Technical Architect (CLM VLOCITY), you will play a pivotal role in designing and managing the delivery of complex Salesforce solutions tailored to meet the needs of our diverse clientele. This position requires a blend of technical expertise and enterprise-level skills, ensuring that the solutions you architect are robust, scalable, and capable of handling high volumes of transactions without failure. You will be part of the Concentrix Catalyst team, which is dedicated to enhancing experience design and engineering capabilities across the organization. In this role, you will collaborate closely with client stakeholders to define project requirements and deliverables, translating business needs into well-architected solutions that leverage the Salesforce platform effectively. You will lead technical design sessions, document solutions aligned with client objectives, and provide oversight for Salesforce projects to ensure quality and adherence to best practices. Your responsibilities will also include managing the technical delivery of custom development, integrations, and data migration elements of Salesforce implementations, while maintaining a target billable utilization. As a Senior Salesforce Technical Architect, you will be expected to engage in pre-sales activities, including discovery sessions and Proof-Of-Concept (POC) development, while liaising with Salesforce product teams to support client implementations. This position is ideal for someone who is both a big-picture thinker and an in-depth problem solver, with a strong background in systems architecture and a passion for delivering exceptional customer experiences.