Children's National Medical Center - Silver Spring, MD

posted 6 months ago

Full-time - Senior
Silver Spring, MD
Hospitals

About the position

The Senior Salesforce System Administrator at Children's National Hospital will play a crucial role in managing and optimizing the Salesforce platform to support the hospital's mission of providing exceptional care to children. This position requires a deep understanding of Salesforce functionalities, as well as the ability to collaborate with various departments to ensure that the system meets their needs effectively. The ideal candidate will be responsible for configuring Salesforce, managing user access, and providing training and support to staff. Additionally, the Senior Salesforce System Administrator will be tasked with implementing best practices for data management and security, ensuring compliance with relevant regulations, and continuously seeking opportunities for system enhancements. In this role, the Senior Salesforce System Administrator will also be involved in troubleshooting issues, performing regular system maintenance, and working closely with the IT team to integrate Salesforce with other systems used within the hospital. The candidate will need to stay updated on the latest Salesforce features and updates, and proactively recommend solutions that can improve operational efficiency. This position is essential for ensuring that the Salesforce platform is utilized to its fullest potential, ultimately contributing to better patient care and operational success. The Senior Salesforce System Administrator will report to the IT Manager and will work in a collaborative environment with other IT professionals and hospital staff. This role is pivotal in bridging the gap between technology and healthcare, ensuring that the Salesforce system aligns with the hospital's strategic goals and enhances the overall user experience.

Responsibilities

  • Manage and optimize the Salesforce platform to support hospital operations.
  • Configure Salesforce to meet the needs of various departments.
  • Manage user access and provide training and support to staff.
  • Implement best practices for data management and security.
  • Ensure compliance with relevant regulations regarding data handling.
  • Troubleshoot issues and perform regular system maintenance.
  • Work closely with the IT team to integrate Salesforce with other systems.
  • Stay updated on the latest Salesforce features and updates.
  • Proactively recommend solutions for system enhancements.

Requirements

  • Proven experience as a Salesforce System Administrator or similar role.
  • Strong understanding of Salesforce functionalities and best practices.
  • Experience with user management, data security, and compliance regulations.
  • Ability to provide training and support to users.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.

Nice-to-haves

  • Salesforce certification (e.g., Salesforce Administrator, Advanced Administrator).
  • Experience in the healthcare sector or with healthcare-related systems.
  • Familiarity with Salesforce integrations and APIs.

Benefits

  • Health insurance coverage.
  • Paid time off and holidays.
  • Retirement savings plan options.
  • Professional development opportunities.
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