Senior Scrum Master - Consumer Operations Technology

Wells Fargo - Summit, NJ

Full-time - Mid Level

Summit, NJ

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Scrum Master to lead Operations Technology within Consumer Technology. In this role, you will be supporting our innovative agile environment and leading end-to-end project execution of Contact Center tools transformation. As a Senior Scrum Master, you will enable and accelerate quality outcomes by assertively and proactively raising issues to influence change. Additionally, you will provide reporting on agile metrics for the product to senior leadership, raising risks and concerns in delivery across the product suite. Your contributions in this role will be an important element of our agile practice, helping realize our vision to enable and continuously improve our Scrum Master and Kanban Lead community. In this role, you will facilitate the scrum process with cross functional impact that involve moderately complex projects, non projects, or maintenance work. You will guide the scrum teams to follow Agile and Scrum practices to actively promote prioritization, team readiness, and commitment for each Sprint. Your responsibility will also include optimizing scrum team velocity to identify improvement opportunities to achieve higher levels of team performance. You will deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met. Furthermore, you will partner with discipline managers about governance policies and adherence to corporate standards, facilitate the Scrum Agile ceremonies for the teams, and collaborate with product owners, program or project managers to communicate delivery of work product from the team and escalate key risks and issues impeding scrum team effectiveness. You will also collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, and receive direction from leaders while exercising independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Responsibilities

• Facilitate the scrum process with cross functional impact that involve moderately complex projects, non projects, or maintenance work
• Guide the scrum teams to follow Agile and Scrum practices to actively promote prioritization, team readiness, and commitment for each Sprint
• Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance
• Deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met
• Partner with discipline managers about governance policies and adherence to corporate standards
• Facilitate the Scrum Agile ceremonies for the teams
• Collaborate with product owners, program or project managers to communicate delivery of work product from the team and escalate key risks and issues impeding scrum team effectiveness
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

• 4+ years of Practicing Agile Scrum Master experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years working in an Agile environment
• 4+ Experience facilitating Scrum Ceremonies (Daily Standup, Sprint Planning backlog refinement and Sprint Retrospective meetings) and/or Kanban
• 4+ years in building JQL, managing, delivering JIRA boards and dashboards
• 4+ years of hands-on experience with Jira and Confluence software
• 4+ years of end-to-end project execution

Nice-to-haves

• Excellent verbal, written, and interpersonal communication skills
• Scrum Master Certification i.e., CSM from Scrum Alliance or PSM from Scrum.org
• 5+ years of agile experience, including both Scrum and Kanban
• 3+ years agile coaching experience
• Experience forming agile teams from the ground up
• Ability to work with situations of ambiguity, conflict, and uncertainty in order drive outcomes forward
• Familiarity with Software Development Lifecycle (SDLC)
• Excellent communication and servant leadership skills
• Problem solving and conflict resolution ability
• Banking and Financial Services experience