Senior Scrum Master Consumer Operations Technology

$96,600 - $171,800/Yr

Wells Fargo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Scrum Master to support Consumer Operations Technology. In this role, you will play a critical role in guiding the development and implementation of innovative technology solutions that enhance our consumer operations. As a Senior Scrum Master, you will be responsible for promoting the adoption of Scrum and Agile best practices within your team and across the product. You will facilitate and optimize the performance of cross-functional teams to ensure successful delivery of complex technology projects. Additionally, you will provide insight on metrics and raise risks and concerns on delivery for teams. This role involves working closely with product owners, developers, and other stakeholders to ensure strategic integration of processes that support key business initiatives. Your contributions in this role will be an important element of our agile practice, helping realize our vision to enable and continuously improve our Scrum Master and Kanban Lead community.

Responsibilities

• Guide the scrum teams to follow Agile and Scrum practices to actively promote prioritization, team readiness, and commitment for each Sprint.
• Facilitate the scrum process with cross functional impact that involve moderately complex projects, non-projects, or maintenance work.
• Facilitate Agile ceremonies for teams including daily scrum, sprint planning, sprint retrospectives and more.
• Support and educate stakeholders on Agile best practices including Product Owners on refinement and management of the product backlog.
• Build a trusting and safe environment where problems can be raised and solved collaboratively.
• Act as a change agent that increases the productivity of the team and ensures deliverable quality.
• Facilitate discussions on scrum team metrics to identify improvement opportunities to achieve higher levels of team performance.
• Deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met.
• Partner with stakeholders to identify and adhere to governance policies and corporate standards.
• Collaborate with product owners, program or project managers to communicate delivery of work product from the team and escalate key risks and issues impeding scrum team effectiveness.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

• 4+ years of Practicing Agile Scrum Master experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ Experience facilitating Scrum Ceremonies (Daily Standup, Sprint Planning backlog refinement and Sprint Retrospective meetings) and/or Kanban
• 4+ years in building JQL, managing, delivering JIRA boards and dashboards
• 4+ years of hands-on experience with Jira and Confluence software
• 4+ years of end-to-end project execution

Nice-to-haves

• Scrum Master Certification i.e., CSM from Scrum Alliance or PSM from Scrum.org
• 4+ years of agile experience, including both Scrum and Kanban
• 3+ years agile coaching experience
• Experience forming agile teams from the ground up
• Ability to work with situations of ambiguity, conflict, and uncertainty in order drive outcomes forward
• Familiarity with Software Development Lifecycle (SDLC)
• Excellent communication and servant leadership skills
• Problem solving and conflict resolution ability
• Banking and Financial Services experience

Benefits

• Hybrid work schedule
• Competitive salary range between $96,600 to $171,800