Senior Service Enablement Manager

Diebold Nixdorf - North Canton, OH

Full-time - Senior

North Canton, OH

Administrative and Support Services

About the position

The Senior Service Enablement Manager at Diebold Nixdorf is responsible for coordinating and leading processes to enhance the organization's product service delivery capabilities. This role involves monitoring and defining product service requirements, ensuring the availability of necessary spare parts and technical documentation, and maintaining up-to-date information for field and global service organizations. The position also emphasizes cross-functional collaboration to ensure alignment on service requirements and identifies opportunities for cost savings and efficiency improvements.

Responsibilities

• Coordinate and lead processes to ensure effective product service delivery.
• Monitor and define product service requirements.
• Ensure availability of required spare parts and technical documentation.
• Maintain up-to-date product and process information for field and global service organizations.
• Facilitate cross-functional cooperation to ensure mutual understanding of service requirements.
• Identify cost savings and efficiency improvements through monitoring of processes and spare part utilization.

Requirements

• Proven experience in service delivery management or a related field.
• Strong understanding of product service requirements and processes.
• Excellent communication and coordination skills for cross-functional collaboration.
• Ability to analyze processes for cost savings and efficiency improvements.

Nice-to-haves

• Experience in the banking or retail technology sector.
• Familiarity with spare parts management and technical documentation.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.