Senior Service Manager

About the position

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington-and an amazing pipeline of future projects-Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea's Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit. The Senior Service (Maintenance) Manager is responsible for managing the day-to-day maintenance of the apartment community in accordance with Shea Properties standards, policies and procedures. The Senior Service Manager performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs. The pay range for this position is $85,000 - $105,000/annual and the Sr. Service Manager is also eligible to participate in the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.

Responsibilities

• Prioritizes, completes and/or delegates maintenance work and maintenance service requests for the apartment community.
• Completes related paper work in an accurate and timely manner.
• Utilizes computer software to track the status of open and closed work orders.
• Assigns work orders and reviews safety requirements on each; review with the service technician as appropriate.
• Must participate and lead lineup.
• Performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance.
• Schedules apartment maintenance turnover process per established policies.
• Inspects all rent ready apartments to ensure all maintenance items are completed.
• Completes move-out checklist assigning appropriate resident move-out charges.
• Assists in obtaining competitive bids for budgeted maintenance and capital improvements.
• Schedules and inspects all vendor/contractor work performed to ensure quality and completeness.
• Purchases inventory supplies adhering to the property budget and company policies.
• Reviews, codes, and approves all vendor invoices in Avid Exchange.
• Participates in the preparation and management of the operating budget and monthly variance reports.
• Inspects the physical apartment site identifying all areas in need of immediate or future repairs.
• Conducts weekly property inspection of all common areas of the property.
• Makes recommendations to the Community Manager on new technologies, methods, and materials.
• Schedules and/or provides on-call maintenance for evenings, weekends and holidays.
• Provides and maintains his/her own hand tools customarily used in the industry.
• Conducts bi-weekly safety meetings in accordance with Shea Properties written HAZCOM Program.
• Participates in staff selection/interview process.
• Supervises and provides support and direction to the service staff.
• Prepares annual reviews for all direct reports, sets goals and objectives.
• Supports and motivates staff to participate in company sponsored classes and provided training.
• Performs other duties as assigned.

Requirements

• Ability to perform advanced level maintenance related tasks.
• Effective oral and written communication skills.
• Understanding of budget process.
• Provide exceptional customer service.
• Project management skills including planning, organizing, and coordinating tasks.
• Negotiate and resolve conflicts.
• Ability to operate hand tools.
• Knowledge of First Aid and Safety procedures.
• Prior experience in managing a staff.
• Computer proficient with knowledge of Microsoft Office products and Yardi preferred.
• Minimum of 3 years property management experience performing maintenance related job duties.

Nice-to-haves

• Experience at the management level preferred.

Benefits

• PTO
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Disability insurance
• Life insurance
• Discounted apartment (based on availability)
• Cell phone allowance