Senior ServiceNow Developer

$108,800 - $163,200/Yr

The Hartford - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Senior ServiceNow Developer will be responsible for providing development and operational support for The Hartford's ServiceNow platform. This role involves collaborating with stakeholders to design and deliver solutions, enhancing various ServiceNow applications, and performing administrative duties. The developer will also troubleshoot issues, manage incidents, and mentor other developers, ensuring the platform operates efficiently and effectively.

Responsibilities

• Partner with business stakeholders to understand requirements and develop solutions within the ServiceNow platform following best practices
• Configure and develop customizations to various applications within ServiceNow such as Service Catalog, ITSM, Asset Management, CSM, GRC, Vulnerability, BCM, SamPro, Portal, Workspaces
• Proven ability to automate business requests utilizing Service Catalog, Flow Designer/IntegrationHub and workflow/orchestration
• Utilize Agile methodology and the ServiceNow Agile application
• Provide functional and performance testing
• Establish and manage integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services and custom REST APIs
• Import data into ServiceNow utilizing Scheduled Jobs, Flows, Import Sets and Transform maps
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected
• Manage incidents/problems related to the ServiceNow platform
• Identify, analyze and resolve data and system issues of intermediate complexity
• Develop, validate and execute comprehensive test plans
• Provide mentorship for other developers
• Provide guidance to process owners and users

Requirements

• A minimum of 5+ years developing within ServiceNow
• Fundamental understanding of ITIL business processes
• Experience with ITSM, Service Catalog, Asset Management, SamPro

Nice-to-haves

• Experience with Vulnerability, BCM, GRC
• Experience working closely with others to capture business requirements, translate them into technical specifications and develop them within ServiceNow

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition