Senior ServiceNow Developer

Delmock Technologies - Laurel, MD

Full-time - Senior

Hybrid - Laurel, MD

Professional, Scientific, and Technical Services

About the position

Delmock Technologies, Inc. is seeking an experienced Senior ServiceNow Developer to lead the design, development, and implementation of advanced solutions that optimize workflows and enhance user experiences on the ServiceNow platform. This role involves creating custom applications, integrating business systems, and automating processes to deliver exceptional service management solutions. The developer will leverage their expertise in ServiceNow to develop scalable applications, enhance existing workflows, and troubleshoot complex issues to ensure seamless system performance.

Responsibilities

• Develop and maintain internal applications, integrations, and related web services.
• Ensure projects, support, and operational goals are accomplished by performing assigned duties personally or through subordinates.
• Lead and coordinate different teams that create or use the company's business applications and platforms.
• Oversee code updates and assist colleagues in designing, developing, testing, and releasing software.
• Interact with all levels of company employees and with outside customers, suppliers, and contractors.
• Translate business requirements into functional application specifications using contemporary best practices.
• Identify opportunities to improve user experience by understanding end-to-end business processes.
• Create architecture and design documentation, including support documentation and updates to existing documentation.
• Analyze business requirements and translate them into technical specifications for ServiceNow solutions.
• Design and develop custom applications and modules on the ServiceNow platform.
• Configure and customize existing ServiceNow applications, including Service Catalog, Incident Management, Change Management, and Problem Management.
• Develop and maintain workflows, forms, and user interfaces to improve user experience and efficiency.
• Integrate ServiceNow with other business systems using APIs and web services.
• Create and maintain scripts to automate tasks and processes within ServiceNow.
• Develop and maintain reports and dashboards to provide insights into ServiceNow data.
• Troubleshoot and resolve ServiceNow issues and incidents reported by users.
• Provide technical support and guidance to ServiceNow users.
• Collaborate with business analysts, stakeholders, and other IT team members to gather requirements and ensure successful project delivery.
• Stay up-to-date on the latest ServiceNow features, releases, and best practices.
• Participate in ServiceNow training and certification programs to enhance skills and knowledge.
• Adhere to ServiceNow development best practices and coding standards.
• Conduct code reviews to ensure quality and maintainability of ServiceNow applications.
• Contribute to the development and maintenance of ServiceNow documentation, including design specifications, user guides, and training materials.
• Participate in ServiceNow testing and quality assurance activities.
• Assist in the deployment and migration of ServiceNow applications.
• Monitor the performance and health of ServiceNow instances.
• Implement security measures to protect ServiceNow data and applications.
• Contribute to the continuous improvement of ServiceNow processes and workflows.
• Research and evaluate new ServiceNow technologies and tools.
• Provide recommendations for optimizing ServiceNow performance and scalability.
• Participate in ServiceNow community forums and events.
• Share knowledge and expertise with other ServiceNow developers.
• Mentor junior ServiceNow developers and provide guidance on best practices.
• Contribute to the creation of ServiceNow knowledge base articles and FAQs.
• Assist in the development of ServiceNow training programs for end-users.
• Support the implementation of ServiceNow governance and compliance policies.

Requirements

• Bachelor's Degree in Engineering, Computer Science, Mathematics, or a related field.
• At least ten (10) years of professional job-related experience with a bachelor's degree or eight (8) years with a master's degree.
• Experience managing a portfolio of complex initiatives that span one or multiple stakeholders or businesses.
• Expert knowledge and experience in SQL queries and database design.
• Good verbal and written communication skills, and the ability to work in a dynamic work environment.
• Experience in test-driven development.
• Experience with multi-tiered applications, databases, LDAP and directory services, application servers, network infrastructure, and understanding security and dataflow within these components.
• Expert skills in developing architecture diagrams and technical designs.
• Experience ensuring that business engineering standards are applied by all parties involved in projects and deliveries.

Nice-to-haves

• Advanced degree.
• 5+ years of proven experience as a ServiceNow Developer with a strong understanding of the platform's architecture and capabilities.
• Experience in the water and wastewater industry understanding of oracle utility applications.
• Demonstrated experience working on large-scale projects in diverse team environments with a focus on ServiceNow development tools and techniques, including scripting in JavaScript, Jelly, and AngularJS.
• Strong understanding of ITIL framework and best practices.
• Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM.
• Experience integrating ServiceNow with other systems using APIs, web services, and middleware technologies.
• Ability to design and implement automated workflows to streamline processes.
• Familiarity with cloud computing concepts and platforms (e.g., Azure).

Benefits

• Hybrid work environment
• Opportunities for professional development and training
• Community involvement initiatives
• Commitment to corporate social responsibility