Senior ServiceNow Engineer

Unclassified - Southfield, MI

Full-time - Mid Level

Southfield, MI

About the position

The Senior ServiceNow Engineer will be part of the ServiceNow Solutions team at Raymond James, responsible for analyzing business requirements and developing technical solutions on the ServiceNow platform. This role involves the full systems life cycle, including designing, coding, testing, implementing, maintaining, and supporting applications. The engineer will manage complex problems independently and provide recommendations based on data analysis.

Responsibilities

• Analyze system requirements and identify program interactions and interfaces between components.
• Make recommendations for new code development or reuse of existing code.
• Recommend new technologies and methodologies to management for business needs and problem resolution.
• Evaluate information on reporting formats, costs, and security needs for hardware configuration.
• Participate in software system testing and validation procedures, programming, and documentation.
• Provide technical advice and assist in solving programming problems.
• Write and review system specifications, including output requirements and flow charts.
• Review test results, document test activities, and record remedial actions.
• Ensure proper analysis of problems and programming approaches to prevent rework and schedule slippage.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor's degree in a relevant field.
• 3-5 years of relevant experience in ServiceNow development.
• Knowledge of ServiceNow IT Modules (ITSM, ITOM, ITBM, GRC, SecOps, etc.).
• Development skills in JavaScript on the ServiceNow Platform.
• Experience with integrations (REST APIs, LDAP, Active Directory, JDBC, etc.).
• Ability to communicate and collaborate effectively.
• Ability to deliver project work on time and with high quality.

Nice-to-haves

• ServiceNow Certification (Certified Application Developer).
• ITIL Foundation Certification.
• Experience with Flow Designer, Integration Hub, and Service Portal.

Benefits

• Flexible hybrid work schedule (2-3 in-office days per week).
• Opportunities for professional development and certifications.