Senior ServiceNow System Administrator
Sofi - Seattle, WA
posted 16 days ago
About the position
As a Senior ServiceNow System Administrator, you will play a crucial role in administering, configuring, and maintaining the ServiceNow platform to ensure its optimal performance, security, and reliability. You will manage system upgrades, patches, and configurations to align with company standards and industry best practices. Your responsibilities will include conducting regular maintenance, managing user accounts, and monitoring system performance to drive continuous improvement. You will also design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency. Additionally, you will integrate ServiceNow with third-party systems using REST APIs and collaborate with teams to ensure effective integrations that meet business requirements. Your role will involve working closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions, providing training and technical support to users, and generating actionable reports and dashboards to drive data-driven decisions. You will also be responsible for developing and maintaining comprehensive documentation and adhering to IT governance and regulatory standards.
Responsibilities
- Administer, configure, and maintain the ServiceNow platform.
- Manage system upgrades, patches, and configurations.
- Conduct regular maintenance and monitor system performance.
- Design and implement custom workflows and business rules.
- Leverage ServiceNow tools to automate processes.
- Integrate ServiceNow with third-party systems using REST APIs.
- Collaborate with teams to gather requirements for ServiceNow solutions.
- Provide training and technical support to users and stakeholders.
- Monitor system health and generate actionable reports.
- Develop and maintain comprehensive documentation.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role.
- Proficiency in ServiceNow ITSM modules and platform capabilities.
- Strong expertise in JavaScript, HTML, CSS, and REST APIs.
- Familiarity with Flow Designer, client scripts, and server-side scripting.
Nice-to-haves
- Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules.
- Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM).
- Familiarity with cloud platforms and mobile device management.
Benefits
- Base pay range: $83,200.00 - $156,000.00
- Eligible for a bonus
- Comprehensive and competitive benefits package
