Senior Service Sales Learning Specialist

Johnson Controls - Milwaukee, WI

Full-time - Mid Level

Onsite - Milwaukee, WI

Specialty Trade Contractors

About the position

The Senior Service Sales Learning Specialist at Johnson Controls is a pivotal role focused on enhancing sales excellence within the service business. This position involves developing and delivering service sales learning curriculum, collaborating with various stakeholders to ensure effective training, and driving continuous improvement in upskilling frontline sellers. The role requires a blend of sales expertise, project management skills, and a learner-focused mindset to transform the company into a digital industrial leader.

Responsibilities

• Drive service sales excellence by using data to lead engaging and effective learning solutions.
• Engage in the end-to-end process of identifying business needs, partnering with sponsors to design training and change solutions, and ensuring effective learning delivery and maintenance.
• Impact frontline sellers and leaders to build new skills, improve their ways of working and strengthen their performance.
• Investigate new opportunities and develop effective training that is impactful and inventive.
• Align innovative ideas with the global strategic plan of the business.
• Collaborate with service solution leaders, global lifecycle solution leaders, field sales leaders, and service sales enablement leaders to stay updated with evolving service solutions.
• Act as an internal consultant to combine multiple perspectives into holistic solutions that maximize impact to the business.
• Develop and monitor service sales training programs for frontline service sellers across all domains of North America's field business.
• Lead the knowledge and skill inputs to design service sales programs classes and curriculum.
• Lead the skill and knowledge gap analysis for service sales roles across all domains.
• Consult, propose and develop service sales learning solutions to meet the knowledge and skills gaps across different service sales roles.
• Evaluate existing programs for effectiveness, and redesign solutions when necessary; leverage a variety of measurement and evaluation techniques to obtain and use data to drive your learning curriculum impact.

Requirements

• 6+ years of sales or service experience, preferably in the implementation of building systems and software solutions.
• Bachelor's Degree in Instructional Design, Education, Adult Learning, Engineering, or equivalent practical experience in the service/sales field.
• Strong project management skills and the ability to operate in a fast-paced, cross-functional environment.
• Sales skills and consultative skills with a strong learner-focused mindset.
• Business acumen and a willingness to act amid ambiguity.

Nice-to-haves

• Experience with Learning Experience Platforms and various learning management systems.
• Familiarity with building systems, BAS, or digital software solutions for buildings.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy