Senior Service Sales Support Engineer

$78,750 - $115,500/Yr

Eaton Corporation - El Paso, TX

Full-time - Mid Level

Hybrid - El Paso, TX

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Senior Service Sales Support Engineer will lead the preparation of technical pricing and commercial proposal quotations for the Albuquerque, NM and El Paso, TX regions. This hybrid role involves serving as a primary contact for sales and engineering services, providing application assistance, and ensuring customer satisfaction through exceptional service and support.

Responsibilities

• Lead all activities related to preparing technical pricing and commercial proposal quotations for the Albuquerque, NM and El Paso, TX Region.
• Serve as the primary point of contact/trusted advisor with sales, channel, Reps/Agencies, end users, and District Operating Center team members for proposal development.
• Responsible for pricing development, technical application support, and proposal & submittal documentation.
• Provide unique solutions beyond standard specifications to enhance customer value.
• Act as a liaison with other Eaton divisions and outside suppliers to identify solutions to customer needs.
• Maintain communication with internal customers regarding price and product feedback.
• Visit customer sites to address needs and gather technical inputs for proposals.
• Track proposal and order hit rate activity for monitoring effectiveness.
• Support Division Initiatives such as Service Attachment Orders and Aftermarket Solutions.
• Provide ongoing updates regarding proposal activities and prepare Monthly Reports.
• Engage in personal professional growth and development opportunities.
• Complete all required product and safety trainings.
• Participate in the bi-annual Team Workshop.
• Provide exceptional customer service to all stakeholders.

Requirements

• Bachelor's degree in Engineering or Business with Engineering Technical Experience, or 2 years of electrical contractor estimating/proposal writing experience, or 2 years of electrical/power field service experience.
• Minimum 2 years of electrical industry related field service, application engineering or proposal development experience in electrical power distribution systems.
• Valid and unrestricted driver's license.
• Legally authorized to work in the United States without company sponsorship.

Nice-to-haves

• Engineering Degree (Electrical Preferred) or Business Degree with Engineering/Technical Experience or equivalency of 2 years hands-on field service experience and/or proposal generation experience related to electrical power distribution systems.
• Experience with proposal development in private sector and government bids.
• Experience with government proposal procedures and evaluation factors.
• Experience in writing and reviewing subcontractor work scopes and agreements.
• Estimating experience in substation and electrical system installations.

Benefits

• Health and Welfare benefits
• Retirement benefits
• Paid and unpaid time away from work