Senior Site Reliability Engineer

$111,260 - $183,580/Yr

Red Hat - Lowell, MA

Full-time - Senior

Remote - Lowell, MA

Professional, Scientific, and Technical Services

About the position

Red Hat is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate OpenShift managed cloud services. The role involves contributing to the scalability and reliability of services, enabling customer self-service, and automating processes. The SRE will work within a hybrid model from specified locations and will have the opportunity to influence complex challenges unique to Red Hat managed cloud services.

Responsibilities

• Contribute code to increase the scalability and reliability of the service
• Contribute software tests and participate in peer review to increase the quality of our codebase
• Help and develop peers' capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on-call schedule, including occasional paid weekends and holidays
• Practice sustainable incident response and blameless postmortems
• Resolve customer issues escalated from the Red Hat Global Support team
• Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve

Requirements

• 3+ years of software engineering experience using object-oriented languages; Python or Golang (Golang preferred)
• 3+ years experience managing Linux-based systems in a public cloud such as AWS, GCP, or Azure
• 3+ years experience with enterprise systems monitoring; knowledge of Prometheus is preferred
• 2+ years coaching and mentoring team members in technology and customer support
• 1+ years experience delivering hosted cloud services
• 1+ year experience with Kubernetes
• 1+ year experience with containers on Linux
• Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
• Excellent communications skills in a global team environment
• Demonstrated ability to quickly and accurately troubleshoot systems issues

Nice-to-haves

• Experience engineering solutions which meet requirements of security and compliance frameworks like ISO 27001, PCI-DSS, and FedRAMP is highly desirable
• Direct experience with Kubernetes or OpenShift is a plus

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Employee stock purchase plan
• Family planning reimbursement
• Tuition reimbursement
• Transportation expense account
• Employee assistance program