Senior Site Reliability Engineer

Braintree - Scottsdale, AZ

Full-time - Senior

Scottsdale, AZ

Personal and Laundry Services

About the position

The Senior Site Reliability Engineer role at PayPal involves working within the Command Center Production Operations team to troubleshoot complex production site issues. This position focuses on maintaining the availability and reliability of PayPal's production site, building automation, and finding long-term solutions to recurring problems. The engineer will collaborate with various teams to ensure effective incident response and system management.

Responsibilities

• Troubleshoot complex production site issues affecting merchants and customers.
• Build automation for monitoring and site management.
• Identify and remediate production impacting incidents.
• Develop and enhance production monitoring and management capabilities.
• Handle escalations from PayPal partners regarding critical issues.
• Send external communications regarding outages to merchants, partners, and customers.
• Maintain accurate documentation of site incidents and resolutions.
• Develop and maintain technical documentation for operations interacting with the live site.

Requirements

• Experience in Operational/Application support.
• Excellent troubleshooting, debugging, and problem-solving skills.
• Experience in Linux System Administration.
• Knowledge of GitOps and OaC, with familiarity in Terraform, Jenkins, and Artifactory preferred.
• Experience with managing incidents and load balancing principles (F5 & Avi).
• Proficiency in scripting languages such as Shell and Python.
• Experience in containerization technologies like Docker and Kubernetes.
• Knowledge of systems and multi-tier application and network troubleshooting.
• Familiarity with database concepts (SQL or NoSQL).
• Understanding of CORE Java concepts and JavaScript.
• Familiarity with infrastructure/cloud technologies (GCP, AWS, Azure) preferred.
• Experience with configuration management and automation tools (e.g., Puppet, Ansible).
• Strong verbal and written communication skills.

Nice-to-haves

• Experience with cloud technologies (GCP, AWS, Azure).
• Familiarity with configuration management and automation tools.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance