Senior Site Reliability Engineer

$101,970 - $203,940/Yr

CVS Health - Woonsocket, RI

Full-time - Senior

Woonsocket, RI

Health and Personal Care Retailers

About the position

We are seeking a highly skilled and technically proficient individual to join our team in a critical role focused on Incident and Problem Management and will be part of the PCW Pharmacy Technology Operations team. The ideal candidate will possess deep expertise in identifying, analyzing, and resolving complex IT incidents, as well as managing long-term problem resolution strategies. The candidate must have a strong technical background with the ability to implement industry-leading practices and methodologies to ensure operational efficiency and system reliability.

Responsibilities

• Efficiently manage high-priority incidents, coordinating with cross-functional teams to ensure rapid resolution and minimal disruption to business operations.
• Proactively analyze recurring incidents, identify root causes, and lead the investigation and resolution of underlying problems.
• Develop and implement strategies to prevent future incidents, improving system stability and performance.
• Design, document, and implement best practices for both incident and problem management processes.
• Ensure adherence to ITIL or other relevant frameworks, optimizing workflows and streamlining incident response times.
• Take ownership of critical decisions in high-pressure situations.
• Collaborate with engineering, IT support, and business teams to ensure timely problem resolution and the continuous improvement of incident management processes.
• Mentor and guide junior team members in best practices and technical skills.

Requirements

• 8+ years of experience in an SRE or Operations role
• 8+ years of experience managing or developing software in languages such as java.
• 5+ years of experience managing cloud deployed services on platforms such as AKS & GCP as well as monolith systems
• 5+ years of experience with working on observability tools like AppDynamics, SiteScope, Splunk, Grafana, ELK
• 5+ years of experience with working knowledge of SQL

Nice-to-haves

• Strong communication, organizational, analytical, and problem solving skills
• Knowledge of IT Service Management best practices such as change management and problem management
• General understanding of network concepts and principles
• General understanding of middleware technologies like Weblogic, OHS, MQ, Apache, TomCat etc.

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long term disability benefits
• Numerous well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year