Senior Software Architect/Technical Project Manager

Nice Group Co., Ltd. - Sandy, UT

Full-time - Senior

Sandy, UT

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Software Architect/Technical Project Manager at NICE is responsible for providing technical leadership across development teams, ensuring the successful implementation of key deliverables with a focus on high availability, durability, serviceability, and supportability. This role involves cross-team architectural governance, fostering collaboration among various stakeholders, and driving technical decisions to meet organizational goals.

Responsibilities

• Provide technical leadership across development teams in multiple functional areas.
• Ensure strong communication, alignment, and collaboration between development teams, Product Management, Operations, and Quality Assurance.
• Document and align architecture decisions across the organization.
• Design cost-effective new services while promoting continuous cost-optimization.
• Set the end-to-end technical direction for teams, including platform, technology, tools, and infrastructure.
• Communicate architecture effectively to various audiences at different technical levels.
• Drive technical decisions, solve complex problems, and coordinate multiple project executions.
• Ensure adherence to NICE's non-functional requirements standards for security and high availability.
• Foster a strong teamwork environment and create passion and energy across teams.
• Participate actively in the development leadership team to ensure corporate success.
• Work with the product management team to define new architectural requirements.

Requirements

• BS in Computer Science or equivalent work experience.
• 10+ years of software development experience.
• Experience architecting systems for performance and scalability.
• Expertise in designing applications using relational and/or non-relational databases.
• Understanding of streaming technologies.
• Understanding of microservice architecture and principles.
• Working knowledge of CI/CD.
• Experience with AWS services and cost-optimization methods and tools.
• Experience developing RESTful web services.
• Excellent problem-solving abilities.
• Excellent decision-making skills.
• Working knowledge of design patterns.
• Working knowledge of Agile development processes.
• Strong communication skills.
• Strong quality orientation.
• Strong organizational and time management skills.

Nice-to-haves

• MS in Computer Science.
• 5+ years of technical leadership experience.
• Experience as a technical or team lead or equivalent experience.
• Experience with telecommunications/telephony.
• Experience with call centers.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities