Senior Software Developer, Software Development - Noke

Noke - Atlanta, GA

Full-time - Senior

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

As a Senior Software Developer at Noke, you will play a crucial role in supporting and resolving issues related to IOT devices through cloud technologies. This position involves working closely with development and support teams to ensure high customer satisfaction by addressing high-priority customer issues in a multi-tier and massively parallel infrastructure.

Responsibilities

• Provides troubleshooting and technical resolution to software and application issues.
• Responsible for handling difficult or complex problems faced by customers during onboarding or production.
• Develop database scripts, application code in Java and create utilities to fix priority issues.
• Diagnose problems with databases, including performance issues, configuration issues, and data integrity issues.
• Conduct root cause analysis of production issues and implement resolutions.
• Work with integration partners to resolve any handshake related issues.
• Assist appropriate initial setups with integration partners.
• Train and help build expertise in support teams on latest engineering enhancements and be a bridge across groups.
• Assist in hardware issue analysis for items escalated by Tier 2 support teams.
• Support metric driven measurements.
• Other duties as assigned.

Requirements

• 5+ years of experience working in PHP, Golang, Java, or Python
• 2+ years of experience with SQL based database technologies (SQL, MySQL, Postgres)
• 2+ years of experience with web technologies such as HTTP requests, JSON, etc.
• 2+ years of experience with debugging code & fixing issues.
• 2+ years of experience with Tier 3 support function.