Senior Software Engineer - ServiceNow

$97,100 - $161,800/Yr

Cox Automotive - Morrow, GA

Full-time - Mid Level

Morrow, GA

Wholesale Trade Agents and Brokers

About the position

The Senior Software Engineer, ServiceNow is responsible for developing and maintaining code within the ServiceNow platform to implement new capabilities and features, enhance performance, and ensure maintainability. This role involves collaborating with product management, contributing to Agile planning, and providing expert advice while monitoring emerging trends in software development.

Responsibilities

• Collaborate with Product Management to understand customer and end-user challenges, and design effective solutions.
• Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt.
• Anticipate capacity requirements for component usage and identify limitations.
• Provide input on story sizing, backlog grooming, and release planning.
• Contribute to product and solution designs to address critical issues and complex problems.
• Develop solutions across multiple ServiceNow products to meet stakeholder needs.
• Perform troubleshooting and investigations as needed.
• Provide ongoing support, monitoring, and maintenance of deployed products.
• Mentor and provide technical guidance to less experienced software engineers.
• Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization.

Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field, or a master's degree and 2 years' experience, or a Ph.D. and up to 1 year of experience, or 16 years' experience in a related field.
• Certified in ServiceNow system administration and/or application development (CSA, CAD).
• Strong analytical and troubleshooting skills.
• Experience with Agile application development practices.
• Familiarity with ServiceNow's Common Service Data Model (CSDM).
• Extensive experience in engineering and operations, with a background in developing and managing a CMDB.
• Strong ITSM product and development experience.

Nice-to-haves

• ServiceNow Micro or Implementation Certifications.
• Agile Certifications.

Benefits

• Flexible vacation with pay as deemed consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for personal or family wellness.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.