Senior Software Engineer

Ziff Davis - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Professional, Scientific, and Technical Services

About the position

Ziff Davis is seeking a Senior Software Engineer to join the Customer Identity and Account Management team. This role focuses on securing and optimizing customer access, account management, and fraud prevention across various platforms. The engineer will design and develop robust authentication systems, ensuring millions of customers can securely manage their accounts while enhancing user experience. Collaboration with security, product, and engineering teams is essential to implement features like single sign-on and multi-factor authentication, as well as to integrate fraud detection strategies.

Responsibilities

• Design, build, and maintain user account and identity management features that prioritize security, usability, and fraud prevention.
• Implement and optimize authentication and account management processes, including MFA, SSO, and passwordless authentication using Okta, Auth0, or similar platforms.
• Work closely with the fraud detection team to integrate fraud prevention strategies into the customer access and account management systems.
• Ensure compliance with the latest security and privacy standards while minimizing friction for end-users.
• Integrate identity management systems into the broader RetailMeNot ecosystem, collaborating with internal microservices and APIs.
• Provide technical leadership in designing and implementing customer account and fraud prevention features that support high traffic and efficiently scale.
• Mentor junior engineers and contribute to defining best practices for CIAM and fraud prevention across the organization.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience in software engineering, focusing on customer identity, account management, and fraud prevention.
• Hands-on experience with Okta, Auth0, or similar platforms for customer access and account security.
• Strong understanding of authentication protocols such as OAuth 2.0, OpenID Connect, and SAML.
• Proficiency in backend programming languages like Java, Python, or Node.js.
• Experience integrating third-party identity management platforms with custom APIs and microservices architectures.
• Demonstrated knowledge of security best practices for customer identity management, including fraud prevention techniques.
• Experience working with cloud platforms (AWS) and modern deployment tools.

Nice-to-haves

• Experience with customer data privacy and compliance frameworks (e.g., GDPR, CCPA).
• Experience working in high-traffic environments where scalability, security, and fraud prevention are critical.
• Knowledge of CI/CD pipelines, containerization (e.g., Docker), and orchestration tools (e.g., Kubernetes).

Benefits

• Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
• Flexible Vacation / Paid Time Off
• Charitable Giving Programs that include Paid Time off to volunteer and donation match
• Family Planning Programs like MAVEN Fertility Concierge
• Pregnancy and Paid Parental Leave (up to 16 weeks)
• 401K savings plan with employer match
• Employee stock purchase program (ESPP)
• Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
• Hybrid, Remote and Flexible work arrangements
• Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!