About the position
The Quality Assurance (QA) Software Manager will lead the QA team in ensuring the highest standards of software quality and reliability. This role requires a blend of managerial and technical skills to manage testing processes, develop quality assurance strategies, and work collaboratively with cross-functional teams to deliver top-notch software products. The ideal candidate will possess strong leadership abilities, a keen eye for detail, and a passion for delivering high-quality software solutions. In this position, the QA Manager will be responsible for team leadership and development, ensuring that the QA team is well-equipped to meet the demands of the software development lifecycle. This includes performing people leadership responsibilities such as performance management, hiring, coaching, and onboarding. The manager will also identify training needs and facilitate professional development opportunities to foster a culture of continuous improvement and excellence within the team. The QA Manager will develop, implement, and maintain comprehensive QA strategies and processes, defining and establishing quality metrics, KPIs, and reporting systems to track and communicate QA performance. Ensuring compliance with industry standards and best practices is crucial, as is the need to work towards automating QA processes and developing a culture of continuous improvement. The role also involves overseeing all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. The QA Manager will manage the execution of functional, integration, regression, and performance testing, coordinating testing efforts with cross-functional teams to ensure timely delivery of high-quality software. Collaboration and communication are key components of this role, as the QA Manager will work closely with software developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage. They will facilitate communication and collaboration between QA and other departments to resolve issues and improve processes, representing the QA team in project meetings and providing input on quality issues and risk assessment. Finally, the QA Manager will proactively identify areas for improvement in the QA process and implement enhancements, staying current with emerging trends and technologies in software quality assurance, and encouraging the adoption of automated testing and other advanced QA methodologies.
Responsibilities
- Lead, mentor, and develop the QA team, fostering a culture of continuous improvement and excellence.
- Perform people leadership responsibilities (performance management, hiring, coaching, onboarding, etc).
- Identify training needs and facilitate professional development opportunities.
- Develop, implement, and maintain comprehensive QA strategies and processes.
- Define and establish quality metrics, KPIs, and reporting systems to track and communicate QA performance.
- Ensure compliance with industry standards and best practices.
- Work to automize QA processes and develop a continuous improvement culture.
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- Manage the execution of functional, integration, regression, and performance testing.
- Coordinate testing efforts with cross-functional teams to ensure timely delivery of high-quality software.
- Work closely with software developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage.
- Facilitate communication and collaboration between QA and other departments to resolve issues and improve processes.
- Represent the QA team in project meetings, providing input on quality issues and risk assessment.
- Proactively identify areas for improvement in the QA process and implement enhancements.
- Stay current with emerging trends and technologies in software quality assurance.
- Encourage the adoption of automated testing and other advanced QA methodologies.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
- 7+ years of experience in software quality assurance, with at least 3 years in a leadership role.
- Proven experience managing QA teams and leading complex software testing projects.
- Strong knowledge of software QA methodologies, tools, and processes.
- Experience with automated testing tools (e.g., Selenium, JUnit, TestNG).
- Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and tools (e.g., Jenkins, GitLab).
- Proficiency in programming languages (e.g., Java, Python) and scripting.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Outstanding communication and interpersonal skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Benefits
- Paid days off (i.e. vacation, sick days, bereavement leave)
- Health and Dental plans
- Retirement plans
- Employee and Family Assistance Program (EFAP)
- Employee referral program
