SAP - San Francisco, CA
posted about 2 months ago
Full-time - Mid Level
Hybrid - San Francisco, CA
10,001+ employees
Publishing Industries
About the position
As a Sales and Service Cloud Solution Advisor at SAP, you will provide expert guidance and consultation on enterprise software solutions within the Customer Relationship Management (CRM) domain. This role involves understanding customer needs, aligning them with SAP's offerings, and recommending strategic solutions to address business challenges. You will collaborate closely with customers to analyze their processes and develop tailored solutions that support their objectives within the CRM ecosystem.
Responsibilities
- Showcase expertise as a subject matter advisor in the CRM space to prospective customers and be an expert in SAP Sales and Service Cloud and associated CX AI solutions.
- Contribute to sales and marketing events, both on-site and remote.
- Provide support for analyst discussions and presentations in the salesforce automation (SFA) and service management domains.
- Partner with sales, customer success, and business development teams to comprehend customer-specific sales force automation and service management requirements.
- Support RFx programs with prospects and customers.
- Design and architect solutions aligned with customer requirements within the sales and service ecosystem.
- Offer Solutions Advisory support by delivering digital assets, out-of-the box or customized demonstrations tailored to the customer's specific requirements.
- Act as a liaison between sales and product engineering teams to convey feedback on product enhancements, feature requests, and market requirements within the sales and service space.
- Provide post-sales support for the adoption and utilization of solutions through detailed hand-offs, business reviews, product updates, and solution clarifications.
- Stay current on sales and service cloud technologies, industry trends, and competitive landscape to ensure the relevancy and competitiveness of offered solutions.
- Support internal teams and alliance partners, and lead thought leadership projects to enhance team processes and products.
- Develop and promote innovative solutions for the team, customers, and prospects.
- Be a mentor and a coach.
Requirements
- Minimum of 3-5 years of experience working with enterprise CRM customers in B2B as a Presales Engineer/Consultant or Solution Architect.
- Working knowledge of Cloud, Hosted Services, SaaS/PaaS models as well as cloud-based networks.
- Experience with knowledge management, Configure Price Quote (CPQ) processes, sales engagement solutions, call center technologies, and an understanding the relationship of Sales Force Automation and Service Management solutions with other solutions in the eco-system.
- Demonstrated ability to present to business and technical C-suite decision-makers.
- Technical architecture, integration, and security expertise would be advantageous.
- Proven capability to manage virtual as well as in-person customer meetings.
Nice-to-haves
- Experience in leading thought leadership projects.
- Familiarity with AI-powered solutions in the CRM space.
Benefits
- Flexible working models
- Health and well-being programs
- Learning and development opportunities
- Recognition for individual contributions
- Diversity and inclusion initiatives
