Senior Solution Consultant

$94,300 - $175,100/Yr

Genesys - North Carolina, NC

Full-time - Mid Level

Remote - North Carolina, NC

5,001-10,000 employees

Publishing Industries

About the position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Do you have a passion for solving problems and understanding what customers need? Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Sr. Solutions Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps. We look for individuals who have a proven track record of finding creative ways of solving complex problems. An out of the box thinker that can drive customer success and build lasting relationships. As a technical ambassador of Genesys, you will be challenged to Go Big showcasing the Genesys continuously evolving and innovative customer experience offering. Why work for Genesys? You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers. You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions. You will have flexibility and independence in designing your work. You will be able to access on-demand and in-person training. You will have the internal resources you can call on to help you understand and solve technical challenges. You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.

Responsibilities

• Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
• Create a customized demo and tell the story that showcases the solution.
• Stay up to date on Genesys products and industry best practices to continue advising the customer through the implementation process.

Requirements

• A passion for technology and helping people solve problems.
• Interpersonal communication, polished verbal and written communication skills.
• Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented.
• Technological know-how of IT concepts, software standards, as well as database and networking technologies.
• Ability to understand customers' security needs and articulate a solution.
• Bachelor's degree, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.
• Ability to travel up to 50%.
• Experience working with Cloud or SaaS company preferred.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.