Senior Solution Consultant

$94,300 - $175,100/Yr

Genesys - New Jersey, NJ

Full-time - Mid Level

Remote - New Jersey, NJ

5,001-10,000 employees

Publishing Industries

About the position

As a Sr. Solutions Consultant at Genesys, you will listen to the customer to understand their needs and create compelling business solution roadmaps. This role requires a passion for solving problems and understanding what customers need, as well as the ability to work in an evolving technical space. You will be challenged to showcase the Genesys continuously evolving and innovative customer experience offering. You will have the opportunity to understand our customers' strategies and help them drive their business using our unique solutions, with flexibility and independence in designing your work.

Responsibilities

• Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
• Create a customized demo and tell the story that showcases the solution.
• Stay up to date on Genesys products and industry best practices to advise the customer through the implementation process.

Requirements

• A passion for technology and helping people solve problems.
• Polished verbal and written communication skills.
• Ability to work in a fast-paced, cross-functional team environment.
• Technological know-how of IT concepts, software standards, database and networking technologies.
• Ability to understand customers' security needs and articulate a solution.
• Bachelor's degree.
• Preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.
• Ability to travel up to 50%.

Nice-to-haves

• Experience working with Cloud or SaaS companies.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.