Senior Solutions Architect (Enterprise Networking)

$120,000 - $170,000/Yr

ePlus Technology - New Hampshire, OH

- Senior

New Hampshire, OH

Professional, Scientific, and Technical Services

About the position

Hybrid remote opportunity for candidates geographically located in the New England region of the United States (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island). As a Senior Solutions Architect (Enterprise Networking), you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients' needs and craft sustainable IT roadmaps to get them there.

Responsibilities

• Provide technical expertise to sales teams and customers on designated solution focus area
• Establish credibility and trusted advisor status with ePlus' sales team and customers
• Conduct customer facing presentations on ePlus' core competencies and technical solution offerings for assigned accounts and focus areas
• Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
• Complete and author technical sections for RFP/RFI/RFQ responses
• Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus' recommended solution
• Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
• Develop and finalize solution proposal and/or presentation of recommended solutions
• Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions
• Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
• Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams
• Assist sales team with mentoring of associate account managers as it relates to overall opportunity management and technical solution set
• Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc.
• Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
• Assist in developing a get well plan, as appropriate
• Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment
• Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area
• Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.
• Propose ideas and solutions to help improve functional areas
• Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.
• Participate in weekly pre sales engineering conference calls
• Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
• Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
• Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management

Requirements

• Hands-on experience working with a variety of Enterprise Networking Technology
• 5+ years of experience in designing or implementing complex network or systems/storage solutions
• 3+ years of experience in providing pre-sales engineering support
• Experience integrating multiple vendor products
• Excellent customer service skills on phone and in person
• Skilled to liaise with and influence multiple stakeholders in a matrix environment
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly, and accurately
• Excellent written communications skills
• Strong attention-to-detail
• Ability to function as an individual contributor and mentor/leader detached from the corporate environment
• College degree or applicable work experience
• Network engineering or systems/storage engineering experience, preferably with one or more of: Cisco, HPE, Juniper, NetApp, Pure, VMware, Microsoft, Fortinet, Arista, Extreme
• Pre-sales support experience
• Excellent oral, written and presentation skills
• Advanced vendor certifications (e.g.) CCNP, CCIE, PCNSE, NSE highly desirable.

Benefits

• Base salary range between $120,000 and $170,000 annually
• Commissions and discretionary bonuses
• Full range of medical, financial, and/or other benefits including 401(k) eligibility
• Various paid time off benefits, such as vacation, sick time, and personal leave