Senior Solutions Architect

Paddle.com Market Limited - Austin, TX

Full-time - Senior

Remote - Austin, TX

1,001-5,000 employees

Publishing Industries

About the position

The Senior Solutions Architect at Paddle is a pivotal role within the Sales team, focusing on providing technical consulting and project management to enhance customer experiences with Paddle's payment infrastructure. This position is designed for an entrepreneurial individual with SaaS or Payments experience, who will work closely with major US accounts to facilitate smooth onboarding and integration of Paddle's services. The role involves collaboration across various teams, including Sales, Success, and Product, to ensure customer satisfaction and contribute to product development.

Responsibilities

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
• Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
• Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
• Support and empower Account Executives on customer calls to help win new business
• Work with Customer Success Managers to help our customers onboard and launch smoothly
• Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
• Contribute to public and internal documentation
• Be a role model within the team for new & junior members to learn from

Requirements

• Excellent web technologies experience including HTML, CSS, and JavaScript
• Experience using and integrating APIs
• Strong interpersonal and customer management skills developed in a customer-facing role
• Ability to discuss technical concepts with both technical and non-technical audiences
• Understanding of the online payments infrastructure, ideally with experience in this area

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Unlimited holidays
• Enhanced parental leave
• Annual learning fund
• Regular internal and external training