Senior Solutions Architect

$120,000 - $170,000/Yr

ePlus

Full-time - Senior

Professional, Scientific, and Technical Services

About the position

As a Senior Solutions Architect at ePlus, you will act as the technical lead and sales engineer, collaborating with the regional sales team to drive revenue through targeted product and service solutions. This role involves understanding client needs, crafting sustainable IT roadmaps, and providing technical expertise to support sales efforts. You will work closely with master architects and engineers to deliver comprehensive solutions that meet customer requirements.

Responsibilities

• Provide technical expertise to sales teams and customers on designated solution focus area
• Establish credibility and trusted advisor status with ePlus' sales team and customers
• Conduct customer facing presentations on ePlus' core competencies and technical solution offerings for assigned accounts and focus areas
• Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
• Complete and author technical sections for RFP/RFI/RFQ responses
• Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus' recommended solution
• Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
• Develop and finalize solution proposal and/or presentation of recommended solutions
• Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions
• Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
• Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams
• Assist sales team with mentoring of associate account managers as it relates to overall opportunity management and technical solution set
• Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc.
• Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
• Assist in developing a get well plan, as appropriate
• Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment
• Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area
• Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.
• Propose ideas and solutions to help improve functional areas
• Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.
• Participate in weekly pre sales engineering conference calls
• Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
• Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
• Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management

Requirements

• Certifications in applicable technology preferred
• College degree or applicable work experience
• Two or more years of experience in designing or implementing complex network or systems/storage solutions
• Three or more years of experience in providing pre-sales engineering support
• Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft
• Pre-sales support
• Excellent oral, written and presentation skills
• Strong attention-to-detail

Benefits

• 401(k) eligibility
• Various paid time off benefits, such as vacation, sick time, and personal leave