Senior Solutions Engineer - 30377
Splunk
posted 5 months ago
About the position
As a Senior Product Manager on the Observability team at Splunk, you will play a pivotal role in enhancing our industry-leading Observability solutions. This position is designed for an individual who thrives in an entrepreneurial, cross-functional, and collaborative environment. You will work closely with engineering, design, marketing, and sales teams to define and drive key functionalities within our Splunk Infrastructure Monitoring product. Your primary responsibility will be to understand user needs and workflows, leveraging your instincts and creativity to ideate and implement new user journeys. Your technical expertise will be crucial in producing clear product requirements and navigating the complexities of our monitoring products and development processes. In this role, you will drive the end-to-end product lifecycle, which includes understanding customer and user needs, translating those needs into a prioritized roadmap, and partnering with design and engineering teams to deliver a compelling product experience. You will actively maintain a view of how the market, competition, and technologies are evolving, incorporating feedback from internal groups and customers into the product strategy. Collaboration with product marketing, support, and sales teams will be essential to drive go-to-market efforts and address business challenges within your control while pursuing key business accelerants. This position will be based in the San Jose office, but you will also work with our distributed teams across various locations, including Seattle, San Francisco, India, Poland, and RTP in the US.
Responsibilities
- Drive the end-to-end product lifecycle, including understanding customer and user needs, translating and communicating those needs crisply through a prioritized roadmap, and partnering with design and engineering teams to deliver a compelling product experience.
- Actively maintain a view of how the market, competition, and technologies are evolving, and factor it, as well as feedback from internal groups and customers, into the product strategy.
- Collaborate with product marketing, support, and the sales team to drive go-to-market efforts and solve for business limiters within your control and pursue key business accelerants.
Requirements
- 5-10 years of total experience with 3+ years of experience in product management or technical product management roles.
- BA/BS in Computer Science or equivalent (MBA a plus).
- Demonstrated ability to prioritize requirements across conflicting dimensions and to be clear on the minimum capabilities that matter.
- Able to independently identify significant opportunities in an ambiguous area and build consensus around roadmaps.
- A passion for customer journey, user experience, usability, and a knack for simplicity; willing and able to dive deep into technical requirements.
- Strong written and verbal communication skills. Ability to lead, collaborate, and influence via persuasion, patience, and energy.
- Domain awareness and familiarity with Kubernetes technology and Cloud provider services including but not limited to compute, storage, database (SQL and noSQL), serverless, message queues, distributed cache, distributed databases.
- Familiar with Cloud Provider platforms and services. Comfortable with deploying simple examples for demonstration of product capabilities and/or in support of marketing activities.
- Excellent analytical/problem-solving skills. Ability to identify patterns and synthesize disparate data into a coherent whole.
- Experience with developing software, understanding engineering tradeoffs, and an intuition for the needs of the developers and operators who use our products.
- Willing to do whatever it takes to get quality products and features to market on time.
Nice-to-haves
- Experience in a customer-facing technical role (e.g. Technical Consultant, Solution Architect, Pre-sales Consultant, Sales Engineering, Technical Marketing).
- Background in enterprise SaaS; bonus if those were infrastructure monitoring or analytics related.
- Expertise in Kubernetes and Cloud technologies; Otel familiarity is a plus.
- Familiarity with streaming data architectures - specifically metrics.
- Participation in all stages of the software development lifecycle, experience with Agile software methodologies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan and match
- Paid time off
- Competitive benefits package
